Medical Office Associate II, Full Time, Days, AMG Call Center,Morristown,NJ

Job description

AMG Specialty Call Center Trainer Scheduler
The Trainer Scheduler is responsible for coordinating patient appointments while serving as a resource and trainer for scheduling staff within the AMG Specialty Call Center. This role supports onboarding, coaching, and ongoing staff development while ensuring high-quality patient scheduling and registration services.
Key Responsibilities:
• Train, coach, and mentor new and existing schedulers.
• Facilitate training sessions and confidently present information to both small and large groups.
• Develop and maintain training materials, job aids, presentations, and workflow documentation.
• Serve as a subject matter expert for scheduling workflows, Epic, insurance verification, and patient registration.
• Handle inbound and outbound calls, SMS requests, patient registration, and appointment scheduling.
• Process scheduling requests through work queues, referrals, fax, and other communication channels.
• Assist with patient registration, insurance eligibility verification, and maintenance of demographic information.
• Promote patient portal enrollment and educate patients on appointment requirements.
• Support quality, productivity, and customer service goals.
• Escalate complex scheduling and patient issues as needed.
• Collaborate effectively with leadership and team members to support departmental initiatives and process improvements.
• Participate in staff meetings, training sessions, and special projects.

Required
• High School Diploma or equivalent required.
• Minimum of 2 years of healthcare scheduling, patient access, medical office, or call center experience.
• Strong knowledge of patient scheduling, registration, and insurance verification.
• Experience delivering training and presentations to both small and large groups required.
• Proficiency in Microsoft PowerPoint and Excel, with the ability to create training materials, presentations, reports, and job aids.
• Demonstrated ability to work collaboratively in a team environment and partner effectively with leadership and staff across departments.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, problem-solving, and customer service skills.
• Epic experience preferred.