Medical Office Associate I - Full Time - Days - 8:30AM-4:30PM - Livingston, NJ

Job description

Principal Accountabilities:
Onsite in Livingston NJ, Monday through Friday 8:30am – 4:30pm.
• High call volume environment: Accurately handles incoming phone calls, placing outbound phone calls and appointment management for Atlantic Health Sleep Centers.
• Performs insurance verification and resolves any flags/alerts. Complete prior authorizations for sleep studies in accordance with patient insurance plan policies.
• Verifies/collects patient registration items correctly in EMR system, including registration paperwork.
• Coordinates with patient and physician practices as required to obtain any missing information or to inform the patient of the status of their appointment.
• Meets individual productivity and quality expectations in all job functions.
• Complete all required trainings and participate in staff meetings.

Required:
• High School Diploma or equivalent experience
• Previous experience in a call center preferred
• Knowledge of computerized scheduling & EMR system a plus

Preferred:
• Excellent verbal and written communication skills
• Individual must be customer and employee focused, must have demonstrated ability to multi-task
• Proficiency with Microsoft Office suite