Medical Office Assistant - Family Care

Job description

Your experience matters
Swain Community Hospital is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. The Medical Office Assistan t supports daily clinic operations by coordinating patient scheduling, registration, records management, billing, and administrative tasks. This role also assists healthcare providers, maintains examination rooms and medical supplies, and helps ensure a safe, organized, and welcoming environment for patients and staff. As a Medical Office Assistant joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
One of the most important things you can do for your family is find a primary care provider you trust. At Swain Family Care, a department of Swain Community Hospital, our compassionate team of physicians, nurse practitioners, physician assistants, nurses, and staff is dedicated to providing quality, personalized healthcare for the entire family. We offer a wide range of services, including adult medicine, pediatrics,routine and sports physicals, CDL physicals, employment screenings, health screenings, and all-ages vaccinations, including state and private immunizations. Our team also provides preventive care, preoperative clearances, minor procedures, on-site laboratory services, and the diagnosis and treatment of acute illnesses and chronic conditions. We help patients manage ongoing health concerns such as hypertension, diabetes, high cholesterol, and asthma. Whether you need a routine checkup, treatment for an illness, or ongoing support for a chronic condition, Swain Family Care is here to support your health and well-being at every stage of life.
How you’ll contribute
A Medical Office Assistant who excels in this role:
• Patient Registration and Scheduling: Schedules and registers patients, coordinates appointments and referrals, and supports efficient patient flow throughout the clinic.
• Patient Records Management: Maintains accurate, complete, and up-to-date patient information in the electronic medical record system while ensuring confidentiality.
• Patient Communication and Service: Greets patients, answers telephone calls, responds to routine inquiries, and directs questions to the appropriate healthcare professional.
• Clinical and Examination Room Support: Prepares and maintains examination rooms, medical equipment, and supplies to ensure a clean, safe, and organized clinical environment.
• Provider and Clinical Support: Reviews provider orders and obtains informed consent for invasive procedures, as appropriate to the role and organizational policies.
• Billing and Payment Processing: Posts charges, completes required paperwork, collects copayments, deductibles, and outstanding account balances, and assists with billing-related tasks.
• Daily Financial Reconciliation: Assists with end-of-day balancing, closing procedures, and preparation of deposits for courier pickup.
• Office Operations and Compliance: Performs administrative and clerical duties, including filing and data entry, troubleshoots equipment issues, monitors supply levels, and follows organizational policies for patient safety, infection prevention, and privacy.

Schedule: Full-Time, Days
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What we’re looking for
• High school diploma or equivalent required.
• Previous medical office or healthcare experience preferred.
• Strong organizational, communication, and customer service skills.
• Excellent attention to detail and the ability to maintain accurate, complete, and confidential patient records.
• Proficiency in computer applications and the ability to learn electronic medical record systems, scheduling software, and other office technologies.
• Requires critical thinking skills, sound judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a fast-paced, stressful environment, prioritize competing demands, and take appropriate action.
• Ability to collaborate effectively with providers, clinical staff, and administrative team members to support quality patient care.

More about Swain Community Hospital
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Swain Community Hospital is a 48-bed, fully accredited critical access hospital dedicated to quality, service, and compassion making us stand out as the place for visitors, seasonal residents, and lifelong community members to receive outstanding healthcare. The hospital, along with an outpatient physician practice, offers primary and inpatient care, as well as emergency, laboratory, imaging, rehabilitation, urology, cardiopulmonary, geriatric outpatient, pediatric and gastroenterology services, and a pain clinic.
EEOC Statement
“Swain Community Hospital is an Equal Opportunity Employer. Swain Community Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”