Medical Customer Service & Collections Assistant

Job description

Find your purpose as a Medical Customer Service and Collections Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role.
Schedule:
• Full-time 80 hours every 2 weeks
• Mon-Fri 8:30a-5:00p
• Potential Work from Home options available after successful in-office training of approximately 6 months

Pay and Benefits:
• Starting pay is $19.15 per hour; exact wage determined by years of related experience.
• Pay range: $19.15-$29.28 per hour
• Full time benefits : medical, dental, PTO, retirement, employee discounts and more!
• Tuition reimbursement and college grant programs available

Qualifications:
• Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
• Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
• Strong written and verbal skills.
• Excellent communication, listening and negotiating skills and customer relations principles.
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
• Strong interpersonal human relations skills.
• Bi-lingual Spanish or Somali a plus.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employers.