Medical Assistant Supervisor

Job description

Description
We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.
What You'll Love About Working Here:
Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.
Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.
Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.
Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.
Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.
Summary:
Leads Medical Assistants and other staff as assigned in day to day clinic operations. Is responsible for orientation and competency training for MA’s.
Requirements
Minimum qualifications:
• Graduate of Accredited Medical Assisting Program
• Current Certification with AAMA, or other nationally recognized certification.
• CPR certification or must obtain within 90 days of hire.

Knowledge, Skills, and Abilities Required:
• Medical Office experience required.
• Knowledge of FQHC’s preferred

Duties and Responsibilities:
• Oversee and manage clinical flow, the interaction of all MA staff, and all daily functions.
• Coordinate scheduling of all MA staff and their PTO and sick call.
• Ensure all MAs provide quality medical care by providing comprehensive training and overseeing ongoing competency.
• Inspire fellow team members to fulfill Heritage’s mission to provide compassionate quality care to our community.
• Promote a positive work environment in which team members willingly serve each other and refuse to tolerate unacceptable treatment of others.
• Manage and train MAs to continually improve performance and skill level.
• Recognize achievements and give team members Performance Evaluations.
• Delegate and manage non-care related tasks like temperature logs, immunization logs, stocking, inventory, etc.
• Train all MA team members to provide outstanding customer service.
• With the support of the MA Nurse Manager, work to resolve conflict among team members and take necessary disciplinary measures.
• Ensure that all MA staff are in compliance with OSHA, HIPAA and other government regulations.
• Ensure that all MA staff are in compliance with Heritage Health policies.
• As a working lead, is able and willing to perform any and all MA tasks. Responsible for completing MA tasks when need arises.
• Attend management/other meetings as scheduled.
• Participate on committees as necessary.
• Order supplies/MMN medications.
• Perform yearly inventory.
• Assist providers/medical assistants with emergency care of patients in the clinic.
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
• Regular and predictable attendance is an essential function of this position.
• Perform other job-related duties as assigned.