Medical Assistant

Job description

JOB SUMMARY
The Medical Assistant (MA) is a vital member of the healthcare team, supporting high-quality, patient-centered care. The MA performs clinical and administrative tasks in accordance with organizational policies and under the direction of a provider. This role emphasizes professionalism, teamwork, and medically appropriate care.
ESSENTIAL JOB FUNCTIONS
• Prepares exam rooms and clinical materials using aseptic technique.
• Maintains cleanliness and restocks rooms based on inventory standards.
• Assists providers with exams, procedures, and treatments.
• Administers injections and immunizations within scope and under provider orders.
• Performs venipuncture and point-of-care testing.
• Prepares and collects lab specimens per provider orders.
• Instructs patients for tests and procedures as directed.
• Obtains and documents patient history, vitals, and data in EMR accurately and timely.
• Supports prescription preparation and patient education as directed.
• Communicates with patients professionally and compassionately.
• Collects patient concerns and relays them accurately to providers or appropriate staff.
• Assists with patient registration, scheduling, and appointment coordination as needed.
• Processes provider orders and prepares necessary forms and referrals.
• Ensures proper documentation for services; charge entry is not required.
• Proficiently uses Electronic Medical Records (EMR) and related systems to support patient care.
• Maintains accurate and up-to-date clinical documentation.
• Remains current in emergency procedures relevant to the role.
• Maintains strict adherence to scheduled work hours with regular and reliable attendance.
• Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency.
• Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.
• Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance.
• Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care.
• Maintains and updates provider schedules to optimize appointment availability and resource allocation.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE
• Completion of an accredited Medical Assistant program
• Minimum of one year of experience in a clinical or community health setting preferred.
• Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

CERTIFICATIONS / LICENSES
• Basic Life Support (BLS) certification at time of hire, or within three-months of employment.
• Current Certified Medical Assistant credential (AAMA, AMT, NCCT, or NHA) preferred.

Equal Employment Opportunity