Medical Assistant II - TMCH Cancer Center Wilmot

Job description

SUMMARY:
The Medical Assistant II performs all core medical assistant responsibilities with increased independence and reliability, supporting clinic flow, quality outcomes, and patient experience. This role demonstrates consistent competency across standard departmental specific workflows and supports team efficiency.
ESSENTIAL FUNCTIONS:
• Performs all Medical Assistant I duties independently and accurately.
• Manages rooming flow and anticipates provider needs.
• Performs specimen handling, medication checks, and equipment use in accordance with protocol.
• Supports referrals, prior authorizations, and care coordination processes.
• Communicates clearly with patients and team members.
• Identifies and reports safety, quality, or workflow issues.
• Serves as a peer resource for newer staff during daily operations.
• Maintains compliance with all TMCH policies and regulatory standards.
• May float to a different network clinic based on operational needs and leader discretion.
• Assists with specialized procedures as assigned, including bone marrow biopsies and port removals.
• Adheres to TMCH organizational and department-specific safety, confidentiality, values, policies and standards.
• Performs related duties as assigned.

DEPARTMENT-SPECIFIC FUNCTIONS:
When assigned, independently performs applicable specialty duties within established protocols and demonstrated competency.
• Wound, Pain, and Infusion: Independently completes medication, intake, discharge, screening, consent, time-out, and procedure-support responsibilities; anticipates workflow needs and escalates concerns.
• Cardiac Rehabilitation: Independently completes patient intakes and supports Phase III and IV exercise sessions and EKG monitoring; maintains audits, records, schedules, and supplies.
• Imaging Services: Independently prepares procedure areas, rooms patients, obtains histories, and performs IV and point-of-care testing duties when trained and authorized.

MINIMUM QUALIFICATIONS
EDUCATION:
• High school diploma or GED required.

EXPERIENCE:
• One (1) year of medical assistant experience required.

LICENSURE OR CERTIFICATION:
• Medical Assistant certificate required.
• Basic Life Support (BLS) certification required.

KNOWLEDGE, SKILLS AND ABILITIES :
• Knowledge of standard outpatient clinical workflows, safety practices, infection control, and regulatory requirements.
• Demonstrated competency across core clinical skills and standard medical assistant responsibilities.
• Skill in supporting referrals, prior authorizations, care coordination, and accurate medical-record documentation.
• Ability to manage rooming flow, anticipate provider needs, and work independently within established protocols.
• Ability to communicate clearly with patients and team members and serve as a resource to newer staff.
• Ability to identify and escalate safety, quality, or workflow concerns appropriately.