Manager, Mental Health

Job description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
Job Roles
• Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.
• Coach and counsel staff and administer appropriate disciplinary action in a timely manner.
• Provide/ensure staff receive all new hire and annual trainings on time.
• Administer day-to-day operations of assigned clinics, and/or assigned programs to include scheduling and patient service management.
• Establish operational objectives, and develop and implement plans for meeting tactical and strategic objectives as reviewed by senior management.
• Oversee administration of integrated care activities at assigned clinics to include data collection and report generation. Track site productivity and utilization rates. Monitor on-going revenue and expenses. Collect and analyze data, prepare necessary reports, and develop improvement plans as necessary.
• Provide direct patient services as appropriate within scope of licensure.
• In collaboration with Mental Health Senior Management Team, actively participate in organizational short and long-term planning and implementation activities.
• Oversee and directly participate in project planning, implementation, and assessment at assigned clinics.
• Complete all required documentation accurately, in a timely and thorough manner, in accordance with department standards. Ensure documentation complies with patients insurance requirements. In addition, monitor documentation of direct reports and assigned clinics to ensure maximum revenue realization.
• Ensure applicable regulatory and department standards are met or exceeded on an ongoing basis (i.e., JCAHO, OSHA, Safety Standards, etc.).
• Ensure assigned clinics and/or programs are managed in a fiscally responsible manner to include grants implementation and requirements as directed in collaboration with other FHCSD departments and clinics as applicable.
• Ensure assigned site is well maintained and in compliance with FHCSD policies.
• May accept warm handoffs from non-mental health clinics at the same location. Ensure work collaboratively with other managers in addressing and servicing difficult patients.
• Ensure mental health staff are kept informed and adhere to policies and procedures that relate to the mental health clinic.
• Participate in continuous improvement activities and ensure appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Perform other duties as assigned.

Education/Certifications/Licenses/Registrations
• Current California state clinical licensure as MFT, LCSW, or Clinical Psychologist.
• Master’s Degree in Social Work, Psychology, or closely related field required.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training.
• Possession of First Aid/CPR certificate issued by an authorized agency.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)
• 3 years of experience in a social service/behavioral health field to include administrative experience required.
• 2 – 3 years of progressively responsible experience in Clinical supervision preferred.
• 1 – 2 years of experience in the provision and/or supervision of mental health services provided preferred.
• Ability to provide support, structure, empathy, sound judgment, insight into human behavior and family relations.
• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
• Clinical skills appropriate to scope of practice and clinical judgment necessary to implement the treatment plan.
• Excellent interpersonal and customer service skills.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Knowledge of current counseling theories and best practices with the ability to translate best practices into meaningful culturally appropriate resources.
• Knowledge of budgets, fiscal planning, grant programs, and reporting requirements.
• Knowledge of supervisory practices and techniques to include performance management and employee development.
• Excellent written and verbal communication skills to include ability to communicate effectively with patients and family members who speak English as a second language.
• Bilingual in English/Spanish preferred.
• Exceptional organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
• Strong critical thinking skills to include analytical and problem solving skills.
• Knowledge of community resources, health and social service systems in San Diego County with skill in establishing working relationships with community partners.
• Intermediate skills in computer applications and software to include Microsoft Office applications.

We are excited to share that the salary range for this position is:
$103,000.00 - $123,000.00
Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.