Manager - Clinic Practice - Family Medicine - Westside

Job description

The Practice Manager II is the leader for the practice and is responsible for all daily practice operations, including but not limited to, patient satisfaction, practice budget, staff schedules, patient flow, and compliance. The Practice Manager II ensures the marketing programs are properly executed and maintained. This position oversees incoming and outgoing correspondence or communication for the department. This position is responsible for submitting and maintaining all regulatory documentation, medical documentation, and billing documentation for the practice. This person will work closely with the providers regarding the business analytics and operational efficiencies within the practice, continuously evaluating processes for improvement opportunities. This person will work closely with the providers in the practice to ensure every procedure performed has a charge and is entered in a timely manner. This person will assist with internal coding and chart audits. The Practice Manager II is responsible for managing all assigned personnel within an office setting, which includes interviewing, hiring, orientation, development and performance of personnel, and monitoring the delivery of quality services. This position may manage up to six providers within three locations.
• Maintains responsibility for overseeing and managing the day-to-day activities of the medical practice.
• Coordinates communication between team members and physicians or clinical associates to ensure the appropriateness of care and outcome planning.
• Ensures that providers and staff follow all company policies, procedures and standards to keep providers and staff in compliance with external regulatory authorities and ensure that clinical associate documentation meets internal standards.
• Consults with CBO and third party representatives regarding patient financial responsibility, eligibility, service authorization, and reimbursement procedures.
• Ensures that policies and procedures are followed to balance cash drawers on a daily basis, to balance petty cash on a daily basis and to make daily bank deposits.
• Assesses need for personal growth and development and takes the initiative in seeking opportunities to meet this need.
• Maintains responsibility for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manages team members, which includes orientation, development and evaluation of team members, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws. Evaluates team member’s performance relative to job goals and requirements. Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards.
• Maintains responsibility for the fiscal management of department and assures proper utilization of organization’s financial resources.
• Effectively communicates departmental, organization, and industry information to staff.
• Assist in other duties as assigned to support the operational needs of the department and organization.
• May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

Minimum Education
• High School Diploma or Equivalent Required
• Bachelor's Degree Business, Health Care, Related field Preferred

Minimum Work Experience
• 4 years Medical office or healthcare related experience (Bachelor’s degree in healthcare related field may be considered in lieu of experience.). Required
• 2 years Leadership/management experience. Required

Required Skills, Knowledge and Abilities
• Knowledge of computer-based data management programs.
• Knowledge of health plans and managed care plans.
• Superior oral and written communications skills.
• Proven leadership ability.
• Knowledge and understanding of medical coding and guidelines.
• Experience assigning CPT, ICD-10 and HCPCS codes.
• Strong interpersonal and organizational skills.
• Ability to multi-task with strong time management skills.
• Critical thinking and decision-making skills.
• Knowledge of basic human resource functions.