MA– NP Residency Support

Job description

Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Medical Assistant to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually.
Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.
We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Medical Assistant listed below.
POSITION SUMMARY
The Medical Assistant – Nurse Practitioner Residency Support is an experienced, high-performing Medical Assistant assigned to provide dedicated clinical and operational support to a Nurse Practitioner Resident participating in Brevard Health Alliance’s ASCEND Nurse Practitioner Residency Program.
The Medical Assistant is paired with an assigned NP Resident and follows the resident from the designated home clinic to approved BHA primary care, specialty, community, and other clinical training locations.
GENERAL EDUCATION REQUIREMENTS
• High School Diploma or General Equivalency/Educational Diploma (GED)
• Graduate from an accredited Medical Assistant Program or associate degree in Medical Assisting or one-year verifiable related experience as a Medical Assistant
• National Commission for Certifying Agencies (NCCA) Accredited Medical Assistant Certification or Registration or one-year verifiable related experience as a Medical Assistant.
• Verifiable related experience as a Medical Assistant for a minimal of 2 years could be accepted in lieu of above requirements.
• Completion of all education, competency validation, and training required for the Specialty Medical assistant classification.

ADDITIONAL QUALIFICATIONS
• Current BLS/CPR certification from the American Heart Association or the American Red Cross
• Knowledge of medical terminology, Health Insurance Portability and Accountability Act (HIPAA) compliance and basic clinical exam procedures
• Proficient using an Electronic Medical Record
• Ability to work effectively with multiple providers, clinical teams, specialties, and clinic leaders.
• Ability to travel reliably between assigned BHA locations and adjust work hours or locations according to the NP Resident’s approved schedule.

PRIMARY ACCOUNTABILITIES
• Provides consistent clinical and workflow support to the assigned NP Resident throughout primary care and approved specialty experiences.
• Travels with the assigned resident to designated BHA clinics and program-approved clinical locations.
• Reviews the resident’s schedule and prepares for anticipated patient-care and workflow needs.
• Assists the resident in becoming familiar with site-specific workflows, resources, equipment, communication processes, and clinical support procedures.
• Helps establish an organized, efficient, and supportive clinical environment that allows the resident to focus on patient care and professional development.
• Communicates promptly with the resident, preceptor, Clinic Manager, and NP Residency Program Director regarding scheduling conflicts, workflow barriers, equipment concerns, or patient-care issues.
• Provides constructive workflow observations to the appropriate clinic leader or NP Residency Program Director when requested.
• Complete patient chart within established standards. Enter all applicable data into Electronic Medical Record (EMR). Verify chart for accuracy and completeness within established standards
• Prepare exam rooms for patient examination, keeping the rooms neat and clean between visits
• Prepare patient for examination and interview patient to record vital signs and medical histories
• Perform routine screening tests and assist the Provider with exams and minor procedures
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures
• Perform routine laboratory tests, Electrocardiogram (EKG) and report results. Ensure all in clinic performed testing recorded in appropriate log books
• Administer medications or vaccinations as directed by Physician
• Acts on behalf of the Provider to authorize drug refills under direction of the Provider and provide prescription information to pharmacies per BHA protocol
• Clean and sterilize equipment and dispose of contaminated supplies or biohazard waste in accordance with Occupational Safety and Health Administration (OSHA) standards
• Discharge patients at the end of the visit and communicate with business staff to ensure appropriate scheduling of patients; maintain compliance with all department protocols, policies, procedures, and HIPAA
• Collaborate with integrated clinical team to ensure patients’ medical needs are met in an efficient and timely manner
• Participates in departmental continues quality improvement efforts
• Assists with indigent medication program, as applicable
• Enters dispensed medication onto excel spreadsheet and reconciles pharmacy inventory as applicable
• Ensures pediatric patients are up to date on all immunizations and are entered correctly into EMR and Florida Shots
• Maintains lab and medical equipment Quality assurance (QA) as needed, and ensures QA’s are being done appropriately
• Based upon education and experience, MA may serve as a resource and preceptor for other MAs, or provide oversight for day-to-day operations of the clinical area
• Documents in a timely, accurate, and concise manner.
• Performs daily duties and quality controls including but not limited to:
• AED check
• HgbA1C and Glucometer quality controls
• Medication refrigerator temperature
• Clean and Dirty utility room checks
• Stocking supplies
• Checking for expired supplies and medications
• Prepares, administers and documents medications with alertness to actions, side effects, adverse reactions and contraindication following BHA policies/procedures.
• Makes observations and reports changes in the patient’s condition and other significant observations to appropriate team members verbally and/or in writing.
• Recognizes the signs of potential or active disruptive behavior and quickly intervenes with appropriate therapeutic interventions.
• Communicates effectively with a variety of individuals and functions calmly in situations, which require a high degree of sensitivity, tact, and diplomacy.
• Adheres to ethical principles and standards while maintaining appropriate professional boundaries when delivering care.
• Maintains confidentiality. Performs nonstandard and specialized practical nursing activities according to scope of practice.
• Performs competent care for patients using the Medical Home model, specific duties include but are not limited to:
• Gather information from non-scheduled patients such as a chief complaint to document and communicate information to the Nurse and/or healthcare team.
• Check patients in for appointments and gather vital signs.
• Orders labs and diagnostic tests appropriate for the scope of practice following policy/protocol.
• Answer desktop alters and messages within 24-48 hrs. Call back patients within 24-48 hrs.
• Evaluate and work to close clinical gaps as indicated
• Perform daily huddle with healthcare team
• Participate in reaching annual Patient Satisfaction goals
• Perform pre-appointment phone calls and chart preparation
• Perform other administrative or clinical duties as assigned
• Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s performance plan to be evaluated annually.

RESIDENCY PROGRAM SUPPORT AND PROFESSIONAL-DEVELOPMENT ACCOUNTABILITIES
• Assists the resident and supervising provider with examinations and approved office procedures.
• Supports safe and efficient patient flow while preserving the educational needs of the NP Resident.
• Completes required orientation to the ASCEND NP Residency Program and understands the program’s purpose, structure, clinical schedule, and expectations.
• Participates in role-specific training, competency validation, workflow education, and professional-development activities.
• Maintains a flexible and learning-focused approach when working in unfamiliar clinical environments.
• Collaborates with clinical faculty, preceptors, Clinic Managers, nursing staff, providers, and other team members to support a coordinated residency experience.
• Participates in program-feedback activities and identifies opportunities to improve resident support, patient flow, and the MA-resident partnership.
• Collaborates respectfully with NP Residents, preceptors, providers, nursing personnel, clinic leaders, and interdisciplinary team members.
• Attends required department, clinic, residency-support, quality, and organizational meetings.