Legal Content and Product Operations Specialist - Remote

Job description

Department Summary
At Continuing Education of the Bar (CEB), we are dedicated to empowering California attorneys with innovative resources and practice-oriented tools that enhance their ability to serve clients effectively. Since our founding in 1947, we have remained committed to providing accessible, high-quality legal information, driven by the needs of the California legal community. As a not-for-profit program of the University of California, we prioritize delivering the best California-focused legal tools, all created in-state and in-house.
Position Summary
The Legal Content & Product Operations Specialist plays a critical role in supporting the successful delivery of innovative digital legal content and product solutions. Reporting to the Chief Operating Officer, Content & Product, this position ensures the quality, functionality, accessibility, and operational readiness of legal content and digital platforms that serve legal professionals and other users. Working collaboratively with Product, Content, and Technology teams, the specialist coordinates product launch activities, conducts quality assurance and user acceptance testing, validates content and platform performance, and helps drive continuous improvements that enhance the user experience.
This role serves as a key operational partner in the release of new products, feature enhancements, and legal content updates, ensuring that all deliverables meet established quality standards and perform effectively following deployment. The incumbent also supports the formatting, publishing, and user access of legal content created by writers and editors, helping ensure accurate, accessible, and seamless content delivery across digital platforms. Through strong attention to detail, problem-solving, and cross-functional collaboration, the specialist contributes to product excellence and customer satisfaction.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
• Digital Publishing 3+ years of experience in with digital publishing and writing/drafting platforms like Microsoft Office Suite and Adobe Creative Cloud (Acrobat, Illustrator, and Photoshop) (Required)
• User Experience 3+ years of experience in User Acceptance Testing (UAT) and Quality Assurance (QA) roles with the flexibility to test several products on a multiple platforms (Required)
• Legal Writing Experience with California legal writing style (Preferred)
• Project Management Tools Experience as user with Smartsheet, Contentful, and Netsuite (Preferred)
• Ability to collaborate cross-functionally across several teams and efficiently work on multiple projects at a time (Required)
• Flexibility to learn and take on new tasks that support the changing needs of the content operations team (Required)
• Very strong analytical and problem-solving skills with attention to detail in a multi-task environment. (Required)

Education, Licenses, Certifications & Personal Affiliations
• Bachelor's Degree in Communication and/or equivalent experience and training (Required)

Special Conditions for Employment
• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Schedule
8:00 a.m. to 5:00 p.m.
Union/Policy Covered
CM–Comms, Mktg, & Sales Profs
Complete Position Description
https://universityofcalifornia.marketpayjobs.com/ShowJob.Aspx?RequestID=6a5609c1ba13
The Legal Content & Product Operations Specialist plays a critical role in supporting the successful delivery of innovative digital legal content and product solutions. Reporting to the Chief Operating Officer, Content & Product, this position ensures the quality, functionality, accessibility, and operational readiness of legal content and digital platforms that serve legal professionals and other users. Working collaboratively with Product, Content, and Technology teams, the specialist coordinates product launch activities, conducts quality assurance and user acceptance testing, validates content and platform performance, and helps drive continuous improvements that enhance the user experience.
This role serves as a key operational partner in the release of new products, feature enhancements, and legal content updates, ensuring that all deliverables meet established quality standards and perform effectively following deployment. The incumbent also supports the formatting, publishing, and user access of legal content created by writers and editors, helping ensure accurate, accessible, and seamless content delivery across digital platforms. Through strong attention to detail, problem-solving, and cross-functional collaboration, the specialist contributes to product excellence and customer satisfaction.