Lead Intake Coordinator

Job description

Responsibilities
Three Trails Behavioral Hospital is seeking a compassionate, organized, and experienced Lead Intake Coordinator to oversee the intake and admissions process while supporting patients, families, and referral sources. This leadership role is responsible for coordinating admissions, ensuring efficient patient flow, providing exceptional customer service, and guiding the intake team in delivering high-quality behavioral health services.
The name Three Trails was selected to honor the historical significance of the city of Independence as the starting point for the Santa Fe, Oregon and California Trails. The logo icon is a compass, which is symbolic of wayfinding, and metaphorically the personal journey to recovery.
The Groundbreaking for the new hospital was held in January 2025. Beam topping was held in July 2025. The facility is expected to open in the second half of 2026.
The Lead Intake Coordinator will:
The Lead Intake Coordinator assists the Director of Admissions with the oversight and direction of the hospital's Admissions Department. This position provides supervision and support to Assessment and Admissions staff responsible for patient access, behavioral health assessments, crisis intervention, admissions, referrals, and care coordination. The Admissions Supervisor serves as a key liaison among physicians, nursing staff, hospital leadership, referral sources, community partners, and payers to ensure high-quality admissions services and positive patient outcomes.
Essential Responsibilities
• Oversee daily admissions and assessment operations, ensuring timely patient access, clinical evaluations, crisis intervention, and appropriate level-of-care determinations.
• Supervise, coach, train, and support Admissions staff, assisting with hiring, scheduling, performance management, and professional development.
• Collaborate with physicians, nursing staff, referral sources, families, payers, and community partners to coordinate admissions and ensure continuity of care.
• Monitor departmental compliance with hospital policies, accreditation standards, patient rights requirements, and state and federal regulations.
• Assists with departmental communication to ensure everyone has the correct information.
• Ensure accurate completion of assessments, admissions documentation, authorizations, and communications with referral sources and external reviewers.
• Address patient, family, and referral concerns while promoting exceptional customer service and a positive admissions experience.
• Analyze admissions activity, census trends, quality indicators, and departmental performance to support operational efficiency and continuous improvement.

Three Trails Behavioral Hospital will:
• Serve children and adolescents, adults and seniors with innovative and evidence-based inpatient behavioral healthcare focused on individual needs and comfort.
• Create more than 200 new, full-time jobs including nurses, clinicians, therapists, technicians and administrative staff, when the facility is fully operational.
• Be located at the intersection of I-70 and Little Blue Parkway, adjacent to the Children’s Mercy Hospital Outpatient Clinics.
• Feature 120 licensed beds ready to meet the mental health needs of the surrounding community.
• Span more than 88,000 square feet, and will include an activity yard and gym.

Full-time Benefits Include:
• Competitive Compensation and Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• Employee Assistance Program available for employees and family
• 401(K) with company match and discounted stock plan
• Basic Life Insurance and Optional supplemental life insurance
• Career development opportunities across UHS and out 300+ locations!
• Challenging and rewarding work environment
• More Information is available on our benefits Guest Website: benefits.uhsguest.com

About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.
Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com .
From Fortune , ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.
Qualifications
Qualifications:
• Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through the state of Missouri
• Or a Registered Nurse through the state of Missouri or with compact license
• Experience in behavioral health, assessments, crisis intervention, and admissions required
• Previous leadership, supervisory, or team lead experience preferred.
• Strong customer service, communication, and organizational skills.
• Ability to work in a fast-paced healthcare environment.

EEO Statement
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