Lead Digital Operations Analyst

Job description

Leads the development and ongoing refinement of critical digital processes, identifying and capitalizing on improvement opportunities. Analyzes, verifies, tracks and enhances short- and long-term digital projects of various degrees of complexity, from the moderate to the substantial. Responsible for scoping and information-gathering efforts, working with cross-functional teams and interdepartmental partners to monitor, triage and resolve quality and performance issues across Northwell's customer-facing digital platforms. Partners with internal and external stakeholders on sizing, scheduling and prioritizing business-critical enhancements. particularly as it relates to the automation of processes to drive scaled efficiencies.