Lead Care Management Assistant

Job description

Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:
Full time
Shift:
Day (United States of America)
Address:
400 CELEBRATION PL
City:
CELEBRATION
State:
Florida
Postal Code:
34747
Job Description:
Schedule: M-F 7a - 3:30p
• Promotes excellent customer services through interactions with care management assistant (CMA) team, patients, physicians, care managers, and the healthcare team.
• Keeps Care Managers and Care Management Leadership informed of issues or delays impacting timely discharge.
• Oversees the CMA Coordination of patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family.
• Ensures the CMA delivery of regulatory letters to patients or their representatives is in accordance with Federal and State regulations.
• Prepares reports for Care Management leadership to monitor Care Management processes.
• Oversees the insurance authorization CMA work for patient post-acute care needs as directed by the Care Manager.
• Oversees the arrangement of patient transportation and follow up appointments as requested.
• Monitors CMA staff performance and reports findings to Care Management Leadership.
• Other duties as assigned.

Knowledge, Skills, and Abilities:
• Ability to communicate effectively with diverse populations [Required]
• Ability to demonstrate compassion, responsiveness, and initiative [Required]
• Ability to effectively present information and respond to questions from patients/family [Required]
• Critical thinking and problem-solving skills [Required]
• Knowledge of and ability to utilize internal and external resources [Required]
• Flexibility in prioritization and effective organizational skills [Required]
• Ability to multitask and function in a stressful, fast-paced environment [Required]
• Professional presentation and decorum aligned with environment in which they are situated [Required]
• Ability to speak using clear and professional language [Required]
• Demonstrate written communication skills [Required]
• Demonstrate interpersonal/verbal communication skills [Required]
• Knowledge of medical terminology [Required]
• Knowledge of Microsoft Office (Word, Excel and PowerPoint) [Required]
• EPIC [Preferred]
• Careport [Preferred]
• Payor Portals [Preferred]

Education:
• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience:
• 1+ year care management assistant or healthcare environment or customer service [Required]

Licenses and Certifications:
• Certified Supply Chain Professional (CSCP) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$18.32 - $29.31
Background Screening Requirement (Florida Law)
Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.
Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse :
https://info.flclearinghouse.com/
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.