Laboratory Technician Representative

Job description

Join TriHealth as a Lab Technician Representative.
Build your laboratory career at TriHealth in a role that combines technical expertise, coordination, and teamwork. As a Lab Technician Representative, you’ll help support accurate specimen processing, efficient courier services, staff development, and exceptional service to our laboratory customers.
Location:
• Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work Hours:
• Status: Full-time (80 hours biweekly)
• Shift: Evening from 3:30 PM to 12:00 AM
• Schedule: Includes weekend and holiday rotation

Incentives & Benefits:
In addition to a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits .
Job Requirements:
• High School Diploma or GED (Required)
• 2 - 3 years’ experience in a related field (Required)
• Knowledge of laboratory operations, terminology, and general laboratory workflow
• Computer literacy and data entry skills

Job Overview:
This position provides technical support, assistance, and direction for the Lab's Outreach support staff and couriers. This position provides training regarding registration, specimen sorting, receiving, labeling, and test ordering using the HIS, LIS, and other systems. This position sorts, receives, orders, and labels samples. This position organizes reports and supplies to be delivered by the lab couriers, is familiar with client locations, and dispatches couriers for stat and routine pickups. This position coordinates routine and emergency service for lab vehicles and ensures proper reporting of accidents. This position orders collection supplies provided to Outreach clients, organizes inventory in storage room, and monitors supply requests for reasonable usage. This position also assists the Lab's customers and works with the Lab's customer support staff to investigate and resolve issues. This position coordinates the distribution of policies and procedures, documentation of quarterly fire drills, completion of annual mandatory education (AME), and other required activities. This position provides feedback for employee reviews, performance counseling, and service excellence recognition and contributes to special projects as needed.
Job Responsibilities:
• Sorts, receives, registers, orders, labels, and distributes incoming specimens using HIS, LIS, or other systems. Achieves zero mislabeling
• Trains Outreach support specialists to perform these tasks, serves as a resource for the staff, and works with department supervisors to direct the daily workflow for the shift. Communicates with Lab's customer support staff, processors, and registrars to investigate and resolve problems.
• Organizes pickup routes, supplies, and reports for the lab couriers. Dispatches couriers for routine and stat pickups, considering customer satisfaction, priorities, specimen stability, and testing locations. Arranges routine and emergency service for lab vehicles. Ensures that auto accident reporting procedure is followed.
• Orders supplies provided to customers for the proper collection and transport of specimens. Organizes and maintains inventory of supplies in lab storeroom; fills supply requests from customers and monitors quantities issued for appropriate usage.
• Coordinates the distribution of policies and procedures to staff; documents quarterly fire drills; compiles QA information and phlebotomy draw logs; ensures that staff completes annual mandatory education (AME) and other required activities. Performs clerical functions as needed (faxing, filing, etc.).
• Provides supervisor with feedback for employee reviews, performance counseling, and service excellence recognition; contributes to special projects as needed.

Working Conditions:
Climbing - Frequently
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs. - Consistently
Lifting 50+ Lbs. - Occasionally
Lifting <50 Lbs. - Frequently
Pulling - Frequently
Pushing - Frequently
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking – Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job keywords:
Lab Liaison Technician, Mobile Examiner, Patient Service Technician (PST), Phlebotomist, Phlebotomy Technician, Registered Phlebotomist, Certified Medical Assistant (CMA), Chiropractor Assistant, Clinical Medical Assistant, Doctor's Assistant, Health Assistant, Ophthalmic Assistant, Ophthalmological Assistant, Optometric Assistant, Outpatient Surgery Assistant, Registered Medical Assistant (RMA)