IT Technician Intermediate - PC Systems, Haymarket

Job description

Technology plays a critical role in delivering exceptional patient care, and this position is at the heart of keeping those systems running smoothly. As an Overnight IT Technician, you will serve as a trusted technical resource supporting the technology environment that clinicians, staff, and patients depend on every day.
Join a collaborative Desktop Services team supporting UVA Health Community Health locations. This role offers the opportunity to combine advanced desktop support expertise with meaningful healthcare impact, working independently during overnight hours while helping ensure reliable access to critical clinical and business technologies across the organization.
The Role
As an Intermediate IT Technician, within the PC Systems department, you will provide hands-on technical support for desktops, laptops, printers, peripherals, clinical endpoint devices, and related systems throughout UVA Health Community Health locations. This is a highly visible role that supports 24/7 healthcare operations and offers significant autonomy, ownership, and opportunity for professional growth within healthcare IT.
In this overnight position, you will serve as a key technical resource responsible for troubleshooting issues, maintaining technology assets, supporting deployments, and ensuring end users receive exceptional service when they need it most.
Key responsibilities include:
• Provide advanced troubleshooting and support for hardware, software, workstation, printer, and peripheral issues.
• Support clinical and administrative technologies that enable patient care and healthcare operations.
• Perform equipment replacements, device maintenance, and lifecycle management activities.
• Troubleshoot and resolve issues related to desktop computing environments with minimal supervision.
• Support EHR and healthcare technology environments while maintaining awareness of system updates and workflow changes.
• Create detailed documentation, manage support tickets, and ensure accurate issue tracking and resolution.
• Partner with Desktop Services, Health Information Technology, Clinical Operations, and Project teams on deployments, upgrades, and technology initiatives.
• Identify recurring technology concerns and contribute to process improvements that enhance end-user experiences.
• Provide guidance, knowledge sharing, and mentorship to team members when appropriate.
• Serve as a dependable technical resource during overnight operations and high-priority support situations.

This role is ideal for a self-motivated professional who enjoys solving complex technical challenges, thrives in a customer-focused environment, and takes pride in supporting healthcare teams through reliable technology services.
Why UVA Health
At UVA Health, technology professionals play a direct role in supporting one of the nation's leading academic health systems. Your work helps empower physicians, nurses, clinical teams, and operational staff with the tools they need to deliver exceptional patient care across the region.
This position offers the opportunity to build specialized experience in healthcare technology while working in an environment that values innovation, collaboration, continuous improvement, and professional development.
Why professionals choose UVA Health:
• Meaningful work that directly supports patient care and healthcare operations.
• Exposure to healthcare IT, Epic/EHR technologies, clinical workflows, and enterprise-scale technology environments.
• Opportunity to work independently while collaborating with skilled technical and operational teams across the organization.
• Participation in technology deployments, implementations, upgrades, and strategic initiatives.
• A culture that values accountability, teamwork, proactive communication, and service excellence.
• Strong opportunities for professional growth across desktop support, endpoint management, healthcare systems, and enterprise technology.
• Stable full-time overnight schedule with predictable hours and long-term career potential.

As UVA Health continues to expand and enhance technology services across community locations, this role remains essential to maintaining reliable support and ensuring caregivers have access to the technology they need around the clock.
Why People Love Living in Charlottesville
Charlottesville offers an exceptional blend of career opportunities and quality of life. Surrounded by the beauty of the Blue Ridge Mountains, the area provides easy access to hiking, cycling, wineries, outdoor recreation, and scenic landscapes. Residents enjoy a vibrant food scene, rich arts and cultural attractions, excellent schools, and a strong sense of community. With the amenities of a thriving university town and the convenience of being within driving distance of Washington, D.C., Richmond, and the Shenandoah Valley, Charlottesville provides an outstanding environment for professionals and families seeking both personal and professional fulfillment.
MINIMUM REQUIREMENTS
Education: High School Diploma required
Experience: 5 years
Licensure: noneDegree. May require Valid Virginia Driver's License (VADL)
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $23.30 - $46.60 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .