IT Customer Support Analyst II

Job description

Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807





Department:
1709 IT Service Desk
Scheduled Weekly Hours:
40
Hours:
7am - 6:30 pm
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits
• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
** This position is onsite in Springfield, Missouri**
• Education
• Preferred: Associates degree in Computer Science, Information Technology, a related field.
• Experience
• Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.

Preferred: Clinical Experience
• Skills

• Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
• Ability to analyze and resolve complex technical issues, often involving multiple systems.
• Builds and maintains positive relationships with end users by providing exceptional customer service.
• Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
• Licensure/Certification/Registration
• N/A