IS Patient Portal Rep

Job description

Job Title & Specialty Area: IS Patient Portal Rep
Department: IT Business Operations
Location: Dallas, TX
Shift: 8:00 AM to 5:30 PM
Job Type: On-Site
Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The IS Patient Portal Representative supports efforts to enhance the usage in MyChart and other IT initiatives for Patients, Proxies and staff members. This position will report to the manager for Customer Service & Patient Portal initiatives for the IT Department. This role creates warm, welcoming interactions and fosters genuine human connection as they proactively round on patients, families and operational staff members. The Representative partners directly with their families to navigate the MyChart electronic medical record system, offering hands-on guidance and support to ensure access and understanding of the tool. The Representative will also partner with IT/IS for other projects when in person communication would benefit the end user. Working collaboratively with operational, clinical and IT teams will offer elevated experience for patients, families and staff.
Responsibilities:
• Serves as a frontline ambassador for MyChart Acenrollment, activation and tutorials.
• Proactively rounds on patients and their families to provide a warm welcome, overview of amenities and assistance with MyChart Enrollment.
• Ensure patients and families understand and can demonstrate how to use MyChart and the Childrens app.
• Primary objective is to increase MyChart activation and sibling account linkage, empowering families with real-time access to medical records, results, messaging, appointments, food ordering and care information.
• Partner with Operational staff and leaders to evaluate current workflow and ideas to improve.

How You’ll Be Successful:
WORK EXPERIENCE
• At least 1 year customer service or related experience Required
• At least 1 year healthcare experience Preferred
• At least 1 year pediatric hospital experience Preferred

EDUCATION
• High School Essential or
• High School Equivalent (GED) Essential
• Associates Degree Preferred

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.