Intake Coordinator - Resolutions EAP

Job description

Overview
The Intake Coordinator is responsible for a thorough intake process, including crisis triage, for registration and assignment of EAP clients to the appropriate service and/or clinician. This person is the first point of contact for people seeking EAP services. This person is responsible for all administrative duties necessary for the smooth operation of the office.
Qualifications
Certifications: , Education: Experience In Lieu of Education; Master's Degree: Counseling; Master's Degree: Psychology; Master's Degree: Social Work, Work Experience: Customer service
Responsibilities
Learns and understands the EAP philosophy and functions. Collects accurate demographic and clinical data in computer system to register and assign clients to appropriate service and/or clinician. Completes Authorization to Release Information or consent to treat a minor if appropriate for the case through DocuSign. Oversees triage of emergent crises and consults with supervisor, case manager or an available counselor to ensure safety and appropriate measures are taken. Identifies client situations and conditions that may limit access to EAP services and refers to appropriate outside resource. Manages the day-to-day schedules for all staff. Performs all affiliate referrals, billing and receipt of documentation. Regularly reviews and is familiar with affiliates' specialties and staff. Performs general office administrative work such as filing, ordering supplies, keeping inventory and distributing mail. As first point of contact with the EAP ensures best in class positive communications and working relationships with clients, affiliates, staff and visitors. Works collaboratively with team members to problem solve scheduling and emergent situations.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].
Compensation and Benefits
The compensation range for this position is $18.51per hour - $29.99per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.