Information Systems Trainer

Job description

Title: Information Systems Trainer
Job Summary: Under the direction of the Business Systems Director, the Information Systems Trainer works closely with providers and support staff to assess their workflows, assists them in improving their knowledge of various EMR modules, tools, templates, preferences, functionality, clinical documentation, proficiency and efficiency. The Information Systems Trainer has responsibility for developing, implementing, monitoring and updating company’s training program to ensure providers and support staff have the skills and education needed to provide measurable quality care to our patients. In addition, the Information Systems Trainer serves as an active participant on EHR-related committees; recommending, developing, implementing and evaluating enhancements and upgrades.
Job Duties:
• Maintain current working knowledge of the various clinical applications (EDR, EHR, Population Health)
• Assess and identify training delivery needs
• Analyze and document the requirements of health center facilities and clinical workflows as they pertain to the implementation of Clinical Applications (EPM, EMR, EDR, and Population Health).
• Identify and measure training outcomes to inform instructional decisions that lead to user competency. Assess the technical skills gaps between a user’s current skills and desired skill to plan instruction.
• Update training materials for various disciplines, ensuring adherence to current policies and procedures
• Provide training to all staff who use the EMR as needed (new employees and ongoing)
• Work closely with the clinical team to assure continuous training
• Assist with ongoing development, implementation and customization of the EMR
• Create and edit EMR templates in collaboration with Clinical leadership
• Working with Application Support team to provide customer service and troubleshooting application software issues

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• Participate in testing new functionality and/or software upgrades
• Provide Go Live support
• Serve as liaison among service lines and HIS staff concerning processes related to the EHR. Serve on the EHR team and work groups as determined by management
• Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Additional Duties:
• HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
• Compliance – Ensure compliance with all local, state and federal regulations.
• QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
• IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.
• All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:
• Bachelor’s Degree in healthcare IT, computer science or information systems or equivalent experience required. Two years of progressive IT experience including 1 year of healthcare IT experience or 3 years of Medical Assistance experience utilizing an EHR system.
• Excellent written and verbal communication and strong interpersonal skills required
• Minimum 3 years of experience with EMR platform training preferred
• Experience using NextGen Ambulatory preferred
• Strong understanding and experience with clinical workflows
• Detail oriented, fast-paced, adaptable to rapidly changing situations Strong understanding of customer relations.
• Highly organized and task driven
• Working experience with a Federally Qualified Health Center preferred
• Must have a valid driver’s license
• Promotes and believes in OFH mission statement

Service Commitments:
• Must be alert and respect confidentiality of information of all types “general personnel, and/or patient related information.”
• Promotes and believes in Omni’s mission statement.
• Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability, or economic status.

Responsible to: Business Systems Director
Classification: Non-exempt