IMH Regional Director of Ambulatory Operations

Job description

Join a world-class academic healthcare system, UChicago Medicine, as the IMH Regional Director, Ambulatory Operations. This position serves as the administrative lead for the operational and financial performance of multiple ambulatory practices, clinics, locations and service lines across a geographic location. The incumbent will have management accountability through the supervision of leaders at the various facilities and will collaborate with other respective medical, administrative and service line leaders, such as Ingalls Leadership, BSD Administrators, Medical Directors, along with UCM Care Network leadership. The Director will execute strategic plans to expand the health system and ambulatory and physician network to ensure access in new and existing markets and focus on clinic optimization and integration of care across the system. The Director will utilize E4 Leadership principles to lead, manage, and improve in a consistent manner that embraces the organization’s patient-centered care and service excellence standards. In addition to providing operational oversight, this individual will be a key collaborator with all clinical departments across the system and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement.
This position is based at Ingalls Memorial Hospital in Harvey, Illinois with the expectation that you will have an onsite presence at least X days per week, sometimes more often, given meetings and organizational priorities.
Who you are:
A strategic and collaborative ambulatory leader with:
• Master’s degree preferred in healthcare related field, such as MSN, MHA or MBA. Bachelor’s degree required.
• 5+ years of progressive experience in a healthcare-related role overseeing an ambulatory practice framework
• 8 years working in ambulatory operations setting
• Demonstrated ability to work effectively with physician leaders, preferably in a highly matrixed environment and/or academic medical center environment
• Exceptional talent in the selection and mentoring of a high-quality, effective management team
• Proven ability to lead change, organize teams, and delegate responsibility effectively
• Proven ability to use data to drive performance improvement
• Ability to analyze information, present data, and draw conclusions by applying analysis techniques, using data to drive positive performance
• Strong communication and collaboration skills
• Experience using LEAN for performance Improvement models is highly desirable

What you’ll do as the IMH Regional Director, Ambulatory Operations:
• Support the VP of Regional Ambulatory Operations & Clinic Integration in developing the operational direction and vision for multiple ambulatory practices, clinics, locations and service lines across a geographic location.
• Lead consistent and efficient day-to-day operations for multiple practices, clinics and service lines across geographic locations ensuring access, budget and experience goals are achieved. Includes oversight of supportive services like supply chain, EVS, security, clinical engineering, and more.
• Manage, develop and mentor a leadership team that collaborates with department, section, hospital and ancillary stakeholders to achieve quality, service and financial outcomes.
• Collaborate with revenue cycle and finance department teams to assign accountability and optimize workflows and financial performance.
• Responsible for reporting and metric analysis to monitor performance and identify opportunities for improvement.
• Ensures performance improvement, compliance/risk management and regulatory/patient safety functions are developed, implemented, evaluated and maintained across all areas of responsibility. Includes the development and adherence to emergency response protocols unique to each site/service.
• Manage hospital based and non-hospital based services according to federal, state and organization regulations.
• Responsible for provider onboarding, credentialing and integration.
• Fosters efforts to positively impact the organization’s visibility, image, and relationship with its surrounding community.

Leadership at UChicago Medicine:
E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:
• Each person to realize their full potential for contribution
• The organization to achieve high performance outcomes
• System-wide integration, coordination, and seamless execution
• Clear focus on exceptional, equitable patient care and experiences

As part of the leadership team, this position will be instrumental in reinforcing and sustaining UChicago Medicine’s E4 Leadership Culture.
About Us
We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .