HR Service Center Advisor

Job description

Under general supervision of the Human Resources Services Manager, respond to complex eligibility and enrollment inquiries about employee benefit programs, including but not limited to, life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. Ensure that appropriate documentation is prepared to ensure new hire transactions and existing employee changes can be processed.Works under the direction of the Human Resources Services Manager.
• Resolve customer requests, questions and concerns frequently requiring analysis of situations to determine best use of resources.
• Liaison between the Human Resources Department and other areas of the organization.
• Educate employees on Human Resources policies and procedures, emphasizing their role in providing and maintaining the goals of the organization.
• Create records for new employees and update employee information as needed in the Human Resources Information System.
• Track and verify compliance of employee licensures and/or certifications on an ongoing basis.
• Provide information and assistance with dependents, beneficiary, and other insurance plan information. Assist with or complete appropriate insurance claims and verification of employment forms.
• Exhibit excellent customer service skills and behaviors towards internal and external customers and co-workers. 8. Knowledge of all facets of Human Resources, benefits, tuition reimbursement, and benefit time donations.
• Assist employees with sensitive and/or complex benefit problems and provide resolution.
• Maintain all HR files, systems and databases; generating and maintaining reports; and leave of absence program administration.
• Administer COBRA benefits for employees and their dependents as needed.
• Audit the payout of employee benefit time as part of the employee separation process.
• Process all leave of absences (FMLA, short term disability, unpaid leaves etc.), investigate and work in conjunction with Occupational Health and HR Benefits on worker's compensation claims.
• Perform extensive research to resolve complex customer problems.
• Assist with employee relations with union representation, and administrative support.
• Onboard all new medical center employees and assist in the exit interview process as needed.

• Bachelor's degree in Human Resources, Business/Public/Healthcare Administration or equivalent combination of education and Human Resources experience.
• Demonstrated appropriate use of independent judgment and ability to maintain confidentiality.
• Excellent interpersonal, communication and customer service skills.
• Proficient in Microsoft Excel, Outlook and PowerPoint.
• Strong analytical and problem solving skills.
• Ability to prioritize multiple tasks while maintaining accuracy and exceptional attention to detail.
• Ability to speak and write effectively and to otherwise communicate with the public and employees.
• Ability to establish and maintain effective working relationships with, supervisors, other employees, applicants, and the general public.
• Ability to problem solve, prioritize assignments and make decisions accordingly relating to assignment.
• Ability to create and utilize spreadsheets and databases.