Helpdesk Support (Nightshift 11PM-8AM)

Job description

The shift and hours for this position is to be determined.
Shift Schedule: Sun-Thurs 11pm-8am (The first 2 weeks of training will be during the day 8-5)
QUALIFICATIONS
• Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support.
• Ability to work on various assignments simultaneously.
• Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions.
• Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word.

EDUCATION
• Bachelor's degree in Computer Science or related field from an accredited college or university or the international equivalent preferred.

SPECIAL INSTRUCTIONS TO CANDIDATES
• EOE/AA M/F/D/V