Help Desk Support Specialist

Job description

POSITION SUMMARY/RESPONSIBILITIES
Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes the Health System's Guest Relations Policy.
EDUCATION/EXPERIENCE
Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.