Guest Services Specialists

Job description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.
Department:
10009700 Volunteer Services
Work Shift:
Variable Shifts
Job Description:
The Guest Services Specialist at North Mississippi Health Services is responsible for supporting the provision of a smooth and positive visitor experience, including welcoming patients, visitors, and surveyors, assisting with wayfinding, admission, and transport, and monitoring the lobby and waiting room areas for safety and cleanliness. This role utilizes strong communication and organizational skills to serve as a positive organizational representative, complete administrative and clerical tasks as needed, support volunteers, and facilitate information sharing to ensure the optimal patient and visitor experience is provided.
JOB FUNCTIONS
Coordinate:
• Greet all guests warmly and professionally to ensure they feel informed during their time at the hospital
• Monitor and provide a secure check incheck-in for all guests, in accordance with hospital policies, including verifying identification, and ensuring compliance with visiting hours and protocols and utilizing the Visitor Management System.
• Assist in the patient admission when ambassador is not present.
• Sorts/re-addresses patient mail and ensures that it is delivered to mailroom.
• Prepares Mended Hearts forms for the Mended Hearts accredited visitors.
• Assists the blood drive coordinator with tasks to organize the quarterly blood drives.
• Provides clerical support to the Volunteer Services staff.

Reporting:
• Reports cleanliness and safety issues in the lobby area including the restrooms.
• Address and resolve any guest concerns or complaints promptly and effectively, escalating issues to appropriate hospital staff, as needed.
• Work closely with security to ensure that all guests adhere to safety guidelines and protocols, including emergency procedures.

Communication:
• Serves as a liaison between guests, hospital staff, and patients, ensuring clear and effective communication regarding hospital policies, visiting hours and patient information, etc.
• Reports special issues to security and other departments.
• Attends all NMHS and Guest Services Departmental training (and meetings) as assigned.

Regulatory:
• Maintains and safeguards patient privacy in accordance with HIPAA guidelines.
• Complies with regulatory and licensing agencies.
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines.

Knowledge Skills and Abilities
• Good organizational skills/detail orientated,
• Ability to properly operate patient locator system,
• Proficient knowledge of Word, Excel and other computer programs and technology .
• Presents a positive and capable image to the general public, volunteers and staff.
• Works independently, without direct supervision.
• Must have excellent verbal communication skills.

Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Standing. Constantly
• Walking. Frequently
• Sitting. Rarely
• Lifting/Carrying. Frequently 50 lbs
• Pushing/Pulling. Frequently
• Climbing. Occasionally
• Balancing. Occasionally
• Stooping/Kneeling/Bending. Frequently
• Reaching/Over Head Work. Frequently
• Grasping. Frequently
• Speaking. Occasionally
• Hearing. Constantly
• Repetitive Motions. Constantly
• Eye/Hand/Foot Coordinations. Frequently

Salary Range:
$18.32 - $27.48
Education:
Associate’s Degree | Not Required
High School Diploma, GED, or Project Search Graduate | Required
Certifications: