Guest Services Lead - Patient Transport - Multiple Shifts

Job description

Position Overview
Pay range: $15.00 - $20.30 / hour
Schedules: 7:00 a.m. - 3:30 p.m., 3:00 p.m. - 11:30 p.m.
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description
To assist and execute daily duties as assigned by Guest Services Leadership to ensure operations are effective, efficient and employees are supported in order to provide the best patient or guest experience. To be part of a leadership structure that supports both the Guest Svcs Rep and Patient Transporter positions throughout the medical campuses. To help coordinate/supervise the Lead positions in the department. To ensure compliance with dept. standards. To assist supervisors and managers with scheduling, coverage of work assignments, organizing and facilitating new employee training, developing existing employees, coaching employees around performance initiatives, etc. Under the supervision of the Supervisor and Managers for the department, to communicate with employees, colleagues, and other departments with whom the assigned area works daily. To act as the immediate escalation path for situations that need leadership attention and escalate to the supervisor and or manage as appropriate.
Qualifications
High school diploma or equivalent and one (1) year of experience in customer service, healthcare or hospitality required. Work experience may substitute for education requirement.
Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff