General Manager

Job description

RESPONSIBILITIES
A. Overseeing the Local Functioning of Corporate Operational Systems
• By implementing the Company’s systems, policies, and standards, the general manager assures that the hospice meets and exceeds all applicable regulatory requirements of agencies and assumes responsibility for the readiness of the hospice to meet all inspections, surveys, and review, including state licensure, federal certifications, and accreditations.
• The General Manager assures policies in the following manner:

• Maintains a working knowledge of and ensures the program management adheres to the Medicare Conditions of Participation.
• Supervising the compliance of all administrative functions and policies with applicable regulatory agencies, i.e., keeping personnel records up-to-date for Medicare surveys.
• Maintaining a working knowledge of all applicable federal and state regulations, statutes and VITAS policies and procedures, including staying up to date on the changing healthcare environment and its impact on the hospice business.
• Coordinating with the appropriate corporate staff, Medical Director, Admissions Director, PCA, and/or Team manager all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.
• Coordinating with VPO, Regional Medical Director, NPCA, and RDMD and other Corporate resources when necessary for guidance and support.

B. Developing and Expanding Revenue Performance
• Possesses and maintains sharp negotiating skills when pursuing contractual agreements with community partners and vendors to ensure favorable program outcomes.
• Based on the corporate business plan and revenue budgets, the General Manager develops and maintains key relationships with hospitals, nursing homes, physicians and other healthcare organizations.

• The General Manager manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions and implemented with positive results to the hospice, according to applicable state and federal law.
• The General Manager establishes collegial, on-going relationships with the Executive Management of contracting entities, including those who have line authority over discharge planning personnel to promote the smooth and efficient functioning of such contracts.
• The General Manager has specific responsibility for hospice financial functions including management of monthly profit and loss statements, accounts receivables, collections and local accounts payable processes.

5. Based on a plan developed with the Director of Market Development and program senior leadership team, the General Manager develops and maintains relationships with physicians.
• The General Manager initiates new relationships by educating physicians about the potential hospice need in their practices.
• The General Manager improves the value of existing relationships by ongoing contact with selected physicians and their office staff, including the resolution of complaints, the providing of educational services and seeking to improve and refine patient care services.
• The General Manager supervises the admissions function through the Admissions Director.

6. Responsible for supervision of day-to-day operation of program utilizing the Company’s varied business intelligence tools including, but not limited to, the following:
Financial Management Systems Operations
Recruitment/Employment Process Business Plan Development
Quality Assurance/Quality Improvement Human Resource Policy
Payroll Staff Development
Admissions Business Office Operations
Medical Staff
C. Responsible for the Patient and Family Services Program at the Hospice
7. The General Manager has overall responsibility for the clinical services function at the hospice including the home, hospital settings, nursing homes and other locations including, but not limited to the following:
• Program Staffing Levels
• Patient Experience
• Employee Recruitment, Retention, and Engagement

• The General Manager is responsible for the overall management of the Volunteer Program.
• Assures the performance of the volunteer and bereavement programs are in compliance with the local work plan developed with corporate staff.
• Oversees program CAHPS performance to ensure quality patient experience.

D. Representing the Company in the Community
The General Manager is the official spokesperson of the Company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the Corporate Communication Department, responds timely to social media comments as directed from our corporate office and assures the handling and resolution of any complaints from patients, families and the public.
E. Other State Specific Tasks
11. In Texas, if called upon to act as the Administrator or Alternate Administrator of record must:
• Be a licensed physician, registered nurse, licensed social worker, licensed therapist, or licensed nursing home administrator with at least one year of management or supervisory experience in a health-related setting.
• Be able to read, write, and comprehend English.
• Meet the initial and continuing education requirements specified in §97.259 and §97.260 and detailed in the VITAS Management Standards Manual.

F. Other Tasks
• As assigned

QUALIFICATIONS (All locations)
• Bachelor’s degree required. Master’s degree preferred.
• Five (5) years previous managerial experience.
• Previous healthcare sales management.
• Working knowledge of budget development, financial profit/loss process, and human resources.
• Ability to relate to superiors, peers, and subordinates.
• Equivalent experience or licensure may be considered.

ADDITIONAL STATE SPECIFIC QUALIFICATIONS & REQUIREMENTS
California
In accordance with California Code of Regulations, Title 22 Sec74876. Administrator:
• (a) The Hospice Governing Body must appoint an Administrator in writing.
• (b) The Administrator must have a baccalaureate degree or higher in a health-related field and a minimum of two years of full-time supervisory or managerial experience in a hospice, home health agency, primary care clinic, or health facility within the last five years.

Note: The Administrator may manage only one hospice program.
Connecticut
The Administrator of an agency shall be a person with one of the following:
• (a) A master’s degree in nursing with an active license to practice nursing in this state and at least one (1) year of supervisory or administrative experience in a health care facility program which included care of the sick; or
• (b) A master’s degree in public health or administration with a concentration of study in health services administration, and at least one (1) year of supervisory or administrative experience in a health care facility program which included care of the sick; or
• (c) A baccalaureate degree in nursing with an active license to practice nursing in this state and at least two (2) years supervisory or administrative experience in a health care facility/program which included care for the sick; or
• (d) A baccalaureate degree in administration with a concentration of study in health services administration and at least two (2) years’ supervisory or administrative experience in a health care facility/program which included care of the sick; or
• (e) A physician licensed to practice medicine and surgery in the State of Connecticut who has had at least (1) year supervisory or administrative experience in a health care facility/program which included care of the sick; or
• (f) Employment as the administrator of a home health care agency in this state as of January 1, 1981, who has been so employed continuously for the five (5) years immediately preceding January 1, 1981; or
• (g) Continuous employment as an administrator of a home health care agency as of January 1, 1979; except that on and after January 1, 1986, no person shall be employed as an administrator of a home health care agency pursuant to this subdivision unless such person additionally meets one of the requirement of subparagraphs (1) through (5) inclusive above; or
• (h) Possess a master’s degree in social work and at least one year of supervisory or administrative experience in a hospice or home health care agency.

REASONABLE ACCOMMODATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
REPORTING RELATIONSHIP
The General Manager reports to Vice President Hospice Operations.
SPECIAL INSTRUCTIONS TO CANDIDATES
• EOE/AA M/F/D/V