Front Desk Representative

Job description

Varied Daylight hours, Monday through Friday.
Your experience matters
Conemaugh Memorial Medical Center is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. In this Front Desk position, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Join the Family Medicine Residency Program at Memorial Medical Center - Family Medicine. The goal of this team member is to provide superior customer service to both patients and other staff members.
How you’ll contribute
A Front Desk team member who excels in this role:
• Register patients and ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system promptly and accurately.
• Greet patients and handle check-in and check-out, including use of the Clockwise system; enter demographics, scan patient information into the EMR, and properly log patients into the system.
• Verify patient demographic and insurance information and update it as needed.
• Schedule patient appointments, distribute daily mail, and answer phones and inquiries.
• Forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Collect patient payments and maintain accurate accounting of the cash drawer during each shift.
• Call patients to follow up on their visit to MAUC, as needed.
• Maintain the cleanliness and functionality of the office, particularly the lobby and registration area.
• Perform other duties as required.

What we’re looking for
Applicants must have a high school diploma or equivalent. Additional requirements include:
• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision, handle a stressful environment, and take appropriate action.
• Ability to read, write, and perform basic mathematical functions; excellent interpersonal skills to interact effectively and courteously with patients, families, and other staff.
• Technology proficiency, including familiarity with Microsoft Office Suite and the ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Strong organizational skills, attention to detail, and the ability to work well under pressure and complete daily tasks and data entry efficiently and accurately.
• Professional appearance and manner.
• Knowledge of insurance and medical terms and policies preferred, but not required.

Schedule: Varied daylight hours, Monday through Friday.
Reports to: Practice Manager
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Conemaugh Memorial Medical Center
Memorial Medical Center - Family Medicine is the setting for this Family Medicine Residency Program front desk position.
EEOC Statement
Conemaugh Memorial Medical Center is an Equal Opportunity Employer. Conemaugh Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.