Food Service Specialist I

Job description

Job Summary
Performs food service tasks and other related duties in accordance with healthcare standards. Provides excellent customer service while serving guests. Under direct supervision, learns to perform a variety of food service functions including patient tray line, floor care, cart wash, trash, grease, garbage removal, manual ware wash, and dish machine operation in accordance with healthcare sanitation regulation.
Performance: Position Specific Essential Functions
• Follows correct portion size, moves line quickly, monitors warmer for back-up items to ensure there are no outs during service times. Quick service recovery after each meal, paper products are restocked, areas are cleaned, utensils are changed out and food products are fresh and plentiful for next meal service. Communicates any needs with team leaders and/or cooks.
• Has the knowledge & skill to work starter position & cold food server positions. Reads menus and accurately places items on patient trays. Stocks & rotates milk using FIFO process. Stocks cereal, breakfast condiments and starter station. Is able to identify diet packets. Cleans area after service. Effectively facilitates the efficient flow of the tray line. Performs duties under the guidance of the team leader/diet clerk.
• Consistently demonstrates the knowledge and skills needed to meet the standard of performance in food safety and sanitation including labeling and dating products, cleaning and sanitizing, discarding towels and aprons, compliance with safety in dress code and hand hygiene.
• Consistently has production items ready and has knowledge of how to read and follow posted production sheets.
• Demonstrates the knowledge and ability to perform the following assigned duties: chemical storage closet organized. Chemical bottles labeled correctly. Broken dish bucket utilized. Trash cans are cleaned & sanitized as needed. Janitor closet maintained & organized. Grease discarded daily & barrel cleaned daily. Follow all MSDS & PPE guidelines as required. All other cleaning duties as assigned.
• Set-up & break down dish machine to recommended standards, take out curtains & wash arms, clean drains, screens & undermachine. Wipe down dish machine daily. Delime once a week. Maintain temp log 3x a day, T-strip check daily, 3 compartment sink system utilized.
• Monitors temperature and dates of product, rotates product using first in first out (FIFO), orders and stocks daily, completes and turns in vending inspection and temperature log monthly.
• Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about (or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that customer needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service. This is markedly different than those who speak unkindly about customers, fail to inform customers about any unrealistic expectations, complain about customer expectations, and fail to recognize or reward those who think and behave otherwise.
• Performs other duties as assigned.

Qualifications
Education
• Required
• High School Diploma, GED, or equivalent

Experience:
• Required for ALL
• Completion of on the job training in Food Service
• Able to perform a variety of food service functions including patient tray line, floor care, cart wash, trash, grease, garbage removal, manual ware wash, and dish machine operation in accordance with healthcare sanitation regulation.
• Required for Food Specialist II & III
• Ability to teach and train hires in designated area
• Required for Food Service Specialist III
• Hostess/Catering duties. Assists other members of Food & Nutrition services in patient meal tray service an related activities.

Certification/Licensure:
• Required
• Food Service Specialist I
• Texas Food Handler's Certification
• Must obtain within thirty (30) days of start date
• Food Service Specialist II & III
• Texas Food Manager Certification
• Must obtain within ninety (90) days of start date