Fitness Information Desk Staff

Job description

Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.
MISSION, VALUES and SERVICE GOALS
• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs receptionist duties, minor maintenance, cleaning and securing the BHF by:
• Greeting members & guests, receiving membership cards, monitoring clients' access and logging information into computer system, as appropriate.
• Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
• Following emergency procedures as outlined in operations manual.
• Scheduling and processing massage appointments and other special events, utilizing club computer system.
• Applying and enforcing BHF rules and regulations, as directed.
• Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision.
• Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
• Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
• Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
• Processing and completing sales and balancing the cash drawer on a shift basis.
• Monitoring inventory of snack bar and pro-shop items on a shift basis.

Lives out the BHF Member Experience Vision `World Class Hospitality in every interaction by:
• Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
• Assisting with conducting facility tours and explaining the club's pricing and enrollment process.
• Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
• Assisting in areas of babysitting, after hours or membership if/when needed.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
• Assisting with the production of BHF newsletters, mailings, member surveys, etc.
• Completing other job related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES
• Associate complies with the following organizational requirements:
• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience
• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.

Knowledge & Skills
• Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
• Requires certification in CPR or arrangements to be certified within three months of employment.
• Requires the phone skills according to Beacon's telephone usage standards.
• Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis.
• Requires the ability to work flexible hours, including weekends and possible extended hours.
• Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.

Working Conditions
• Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures.

Physical Demands
• Requires the physical ability and stamina to perform the essential functions of the position.