Epic Manager-Future Clinical Environment & Innovations -Manager, Product Services & Management

Job description

Overview
Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings.
This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as a single, integrated experience layer, supporting Northwell’s strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.
Key Responsibilities
• Epic-Centered Platform Integration • Partner with Epic application teams to embed workflows across: • Digital Patient Experience engagement (e.g., MyChart, bedside platforms) • Clinical operations and communication • Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments • Position Epic as the core platform enabling end-to-end experience delivery
• “Room of the Future” & Smart Room Leadership • Lead development and deployment of digital and smart room capabilities across: • Focus on user-centered design, adoption, and measurable experience outcomes for patients and clinicians
• Centralized Experience Architecture • Establish a “single technology hub” model for care environments by integrating: • In-room/bedside technologies • Virtual care platforms • Epic workflows and patient engagement tools • Reduce fragmentation across systems and standardize experience across sites • Evaluating new in room technologies against financials and actual usability4. Hospitality-Driven Experience • Apply consumer-grade and hospitality principles to clinical environments: • Intuitive, low-friction user experiences • Self-service patient capabilities that reduce non-clinical workload • Support improved patient satisfaction, engagement, and workforce efficiency
• Cross-Functional Leadership • Lead coordination across: • Enterprise Digital Services (EDS) • Epic application teams • Virtual health / digital care teams • Clinical and operational leadership • Facilities, construction, and vendor partners • Serve as a key integrator across clinical, technical, and operational domains

Preferred Qualifications
• Minimum of 5–7 years of experience in healthcare technology, digital health, or clinical systems
• Demonstrated experience with Epic workflows and/or integration across care settings
• Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions)
• Strong understanding of clinical and operational workflows across inpatient and ambulatory environments
• Experience with virtual care / telehealth platforms and workflows
• Experience with in-room or bedside patient engagement technologies
• Experience supporting capital construction projects or facility activations
• Master’s degree (MBA, MHA, or related field) preferred
• Epic certification is required

Job Experience & Qualifications:
• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).