Enterprise Communications Assistant

Job description

Job Description
Performs communication-related activities. Performs various routine clerical duties.
Job Responsibility
• Operates telephone console.
• Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
• Places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities.
• Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy.
• Calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner.
• Logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls appropriate office when one of the alarms in the office sounds.
• Disseminates patient contact information
• Gives out telephone numbers and room numbers, as required.
• Expedites calls.
• Uses MED-HELP to access patients.
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to ongoing matters
• Assists in implementing communications projects and strategies.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.
• Duties not mentioned here, but considered related are not essential functions.

Job Qualification
• High School Diploma or equivalent, required.
• 0-1 years of relevant experience, required.
• Ability to communicate in English, learn the console and related duties.
• Phone experience, preferred.

Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).