EAD Records Specialist - Sso Ead Office - USA Health Shared Services

Job description

Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
• Corrects or assists in the correction of registration documentation errors generated across the Health System on a daily basis.
• Merges or unmerges duplicate enrollees and clinical results utilizing Cerner, Athena or Verato.
• Reviews all legal name changes made across the Health System and adds alias names as necessary.
• Reviews all guarantor name and other demographic changes made across the Health System.
• Reviews all merge transactions completed by Registration and other staff throughout the Health System to ensure accuracy.
• Resolves or assists in resolving discrepancies for key patient identification data , i.e., SS#, name spellings, alias names, birthdates, sex, race, etc. for the Health System.
• Prepares weekly QA reports for Patient Access and other Registration area Supervisors / Managers concerning registration errors (i.e. duplicate medical record creation) made by staff for the Health System.
• Provides inservice training, as needed, to registrars concerning registration errors that affect MPI data.
• Assists Patient Access and other Registration areas as well as callers from other departments who have registration questions and / or concerns related to potential errors that have been made that need correction to ensure an accurate MPI for the Health System.
• Works numerous EAD reports on a daily basis to verify and validate accurate registration as well as to identify potential duplicate data to ensure a clean MPI for the Health System.
• Maintains adequate inventory of supplies for their area and notifies the Supervisor when supplies are needed.
• Corrects problems which prevent results from posting to the patients' charts, i.e. missing events, identifiers, etc. for the Health System.
• Adds, modifies or deletes enrollees, event identifiers, etc. to the MPI for the Health System as needed.
• Via telephone, contacts patients / families concerning validation of SS#'s, dates of birth and other critical identifier discrepancies.
• Answers e-mails from all departments requesting MPI-related questions / concerns in a timely manner.
• Performs other QA reviews on MPI data as required.
• Monitors the correct posting of death information in the MPI for the Health System.
• Monitors the addition and revision of legal names for all babies born in the Health System.
• Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization's values.
• Adheres to Health System policies including confidentiality.
• Requires minimal supervision to safely perform essential functions.
• Utilizes proper body mechanics when moving equipment, supplies or records that are necessary to perform essential functions.
• Maintains a clean working environment.
• Utilizes and access Cerner, Athena, Verato and other applications to effectively perform essential functions.
• Communicates and uses appropriate customer relation skills with physicians, patients, families and healthcare teams in person and via telephone.
• Maintains accurate and complete paper and electronic records.
• Accepts and completes all duties positively and without conflict.
• Cooperates, helps others and improves the performance of the department.
• Utilizes cost effective practices in performing all aspects of the job.
• Works the assigned schedule including overtime as required.
• Must be able to prioritize work, work under pressure and deal with large workloads.
• Assists in the training and orientation of new employees to help strengthen cooperation amongst team members.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
• High School Diploma or equivalent and 4 years of clerical medical records experience in a hospital and/or medical business office setting Required
• Experience with a large hospital system is highly preferred Required
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities
• Excellent written and verbal communication skills and interpersonal relationship skills HighExcellent written and verbal communication skills and interpersonal relationship skills High
• Excellent problem-solving and critical thinking skills HighExcellent problem-solving and critical thinking skills High
• Ability to manage confidential information with discretion HighAbility to manage confidential information with discretion High
• Ability to interact professionally with all organizational levels HighAbility to interact professionally with all organizational levels High
• Commitment to teamwork, excellent organizational and prioritizing capabilities and skills HighCommitment to teamwork, excellent organizational and prioritizing capabilities and skills High
• Excellent interpersonal skills, detailed-oriented and meticulous HighExcellent interpersonal skills, detailed-oriented and meticulous High
• Excellent interpersonal, written, and verbal communication skills. HighExcellent interpersonal, written, and verbal communication skills. High
• Detail-oriented with strong multi-tasking, prioritization and organizational skills. HighDetail-oriented with strong multi-tasking, prioritization and organizational skills. High
• Ability to maintain confidentiality and work independently. HighAbility to maintain confidentiality and work independently. High
• Strong time management and project management skills HighStrong time management and project management skills High
• Excellent organizational skills. HighExcellent organizational skills. High
• Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work. HighMust possess strong attention to detail, good organizational skills with the ability to ensure accurate work. High
• Demonstrated proficiency in using Microsoft and Office software programs, with intermediate skills in Excel and database systems required. HighDemonstrated proficiency in using Microsoft and Office software programs, with intermediate skills in Excel and database systems required. High

Equal Employment Opportunity/Affirmative Action Employer
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.