Distribution Center Operations Manager

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Lead Operations. Develop People. Drive Results.
We are seeking an experienced Distribution Center Operations Manager to lead daily operations within our Front Royal, VA Distribution Center and play a critical role in the success of our facility. In this leadership position, you will oversee warehouse operations, safety, staffing, inventory accuracy, and continuous improvement efforts while developing future leaders and driving a culture of accountability and engagement.
As a key member of the site leadership team, you will partner closely with the General Manager and cross-functional business partners to implement operational strategies, improve performance, and support growth initiatives.
What You'll Do
Lead Distribution Center Operations
• Apply strong analytical skills and SQL fluency to turn operational data into actionable insights, maintain audit-ready documentation and controls, and lead Lean and 5S practices that eliminate waste and sustain results.
• Ensure operational execution consistently meets customer service, quality, productivity, and cost objectives.
• Drive operational excellence through standard work, process discipline, and performance management.
• Monitor workflow, labor utilization, and facility performance to enhance operations and production.
• Develop staffing and capacity plans aligned with forecasted business demands.
• Maintain an organized, efficient, and audit-ready operation.

Build High-Performing Teams
• Lead, coach, and develop the Data Analyst and Quality Team
• Create a culture centered on accountability, engagement, collaboration, and continuous improvement.
• Establish clear expectations and provide ongoing coaching, development, and performance feedback.
• Support hiring, talent development, succession planning, and workforce planning initiatives.
• Promote effective communication and collaboration across all levels of the organization.

Champion Safety & Compliance
• Cultivate a safety-first culture where associates are empowered and engaged in workplace safety.
• Conduct operational reviews, inspections, and observations to proactively identify and mitigate risk.
• Lead incident investigations and root cause analysis to drive sustainable corrective actions.
• Ensure compliance with OSHA standards, company policies, and regulatory requirements.
• Drive initiatives that improve workplace safety, operational quality, and customer satisfaction.

Drive Continuous Improvement
• Utilize KPIs, operational reporting, and performance metrics to measure success and find opportunities.
• Lead initiatives that improve productivity, efficiency, inventory accuracy, quality, and cost performance.
• Analyze business trends and operational data to implement process improvements and standards.
• Drive labor optimization and resource planning through data-driven decision making.
• Promote a culture where innovation, problem solving, and continuous improvement are part of daily operations.

Partner Across the Business
• Collaborate with Supply Chain, Transportation, Inventory, Sales, Finance, Human Resources, and other business partners.
• Serve as a key contributor to site leadership initiatives and efforts to plan for the future.
• Provide operational insights, performance analysis, and recommendations that support business growth and customer service excellence.
• Support enterprise projects and operational initiatives that enhance network performance.

What We're Looking For
Required Qualifications
• Bachelor's degree in Supply Chain, Logistics, Business Administration, Operations Management, or related field; equivalent experience considered.
• 5+ years of leadership experience in a Distribution Center, Fulfillment Center, or large-scale warehouse environment.
• Strong understanding of warehouse operations, inventory control, labor planning, and performance management.
• Proven ability to lead teams, develop leaders, and achieve operational results.
• Experience using Warehouse Management Systems (WMS), labor management tools, and operational reporting platforms.
• Strong analytical and problem-solving capabilities with the ability to use data to make informed decisions.
• Effective communication and relationship-building skills.
• Working knowledge of OSHA regulations and workplace safety standards.
• Proficiency with Microsoft 365 applications.

Preferred Qualifications
• Experience leading multiple operational departments and shifts within a high-volume distribution environment.
• Lean, Six Sigma, or other continuous improvement certification.
• Experience with workforce planning, labor management, and capacity modeling.
• Proven success driving improvements in safety, productivity, inventory accuracy, quality, and service levels.
• Experience leading operational transformation and organizational change initiatives.

Why Join Us?
This is an opportunity to lead a critical operation, influence business results, and make a measurable impact on associates, customers, and company performance. You'll work alongside a strong leadership team, develop future leaders, and drive initiatives that shape the future of the Distribution Center network.
If you're an operational leader who is passionate about developing people, improving processes, and delivering results, we'd love to hear from you.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range:
$9,075.00 - $14,525.00
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information