Dispatcher | Emergency Communications Center

Job description

The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.
Schedule:
• Full-time 64-80 hours every 2 weeks
• Days and Evenings | Two 12 hours shifts and two 8 hour shifts | every other wknd
• Onsite at the St. Cloud Hospital

Pay and Benefits:
• Starting pay begins at $26.22 per hour; exact wage determined by years of related experience
• Pay range: $26.22- $40.11 per hour
• Earn extra pay for working evening, night, and weekend shifts!
• Tuition reimbursement and college grant programs available
• Full-time benefits : Medical, dental, PTO, retirement, employee discounts and more!

Qualifications
• High School Diploma or GED.
• 1 years of emergency or high stress dispatching experience.
• Prior Health Care Security/EMS Dispatch experience preferred.
• Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
• Strong communication skills (written, typed, and verbal).
• Effective listening skills (radio, phone, face to face).
• Ability to recognize self and to maintain calm professionalism in stressful and emotional situations.
• Ability to respond appropriately to unpredictable situations and diverse populations.
• Capable of making independent decisions with the use of good critical thinking and problem-solving skills.
• Ability to meet and maintain any necessary background checks and or testing as aligned with the position and functions.
• Ability to communicate in the English language for effective written and verbal communication in high stress emergent situations to complete the job functions as mentioned above.
• Ability to relay confidence with those in need and to project a positive first impression.
• Ability to take thorough and concise information under difficult and stressful situations.
• Ability to type quickly and accurately.
• Basic understanding of customer service and desire to provide help.
• Foundational understanding of emergency response practices and procedures.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.