Director Volunteer Services & Community Outreach

Job description

Overview
The Director of Volunteer Services/Community Outreach will focus on connecting community members of all ages to active Volunteerism at Riverside and connecting Riverside employees to meaningful areas of involvement in the Community.
Essential Duties
• Demonstrate the ability to organize, motivate, train, and lead community volunteers including coordination of the volunteer Animal Ambassadors training program and services
• Embody a collaborative, magnetic leadership style that draws and attracts others
• Give leadership to a growing and financially viable, first-class gift shop (Market Place)
• Grow meaningful involvement of Volunteerism beyond the hospital campus throughout the healthcare system
• Identify, initiate, and deepen relationships with various community stakeholders
• Implement best practices for the highest customer service experience of our guests including addressing communication improvements (signage, maps, etc.)
• Implement ways for communicating with, and receiving feedback from, the community about Riverside
• Maintain a useful and accurate Volunteer database
• Attend community events on behalf of Riverside to hear community concerns, provide information about community engagement, and advocate for participation
• Schedule, implement, and suggest new programs, partnerships, and other community engagement initiatives
• Utilize best -practice approaches for Volunteerism to address legal requirements, maintain healthy relationships, and allow for constant program growth
• Partner with Human Resources and Organizational Development & Learning to establish volunteers as a pipeline for local talent
• Administer and support Summer Internship program with Kankakee Area Career Center
• Collaborate with clinical and non-clinical staff regarding volunteer and intern opportunities
• Oversee patient satisfaction and daily surgical schedule for Central Waiting staff and volunteers to be able to meet the needs of patients and families

Nonessential Job Duties
• The Director may volunteer with the Animal Ambassadors program, provided that such participation does not conflict with the performance of the essential duties and responsibilities of their role.

Responsibilities
Required Experience
• Minimum of three years of experience in a related position in a professional setting.
• Must demonstrate a record of goal achievement.
• Strong interpersonal, written, and verbal communication skills.
• High degree of initiative with excellent, independent follow-through.
• Ability to interact effectively and in a professional manner with a wide array of people at all levels of the community and organization.
• Self-motivated, organized and goal-oriented team player, capable of managing several projects at once. Meets deadlines consistently.
• Experience working with Microsoft Office software.

Required Licensure/Education
• Bachelor's Degree required. Actively pursuing Master's degree.

Employee Health Requirements
Exposure/Sensory Requirements:
Exposure to:
• Chemicals: Refer to MSDS Sheets
• Video Display Terminals: Average
• Blood and Body Fluids: None
• TB or Airborne Pathogens: The only risk is that associated with contact with the general public.

Sensory requirements (speech, vision, smell, hearing, touch):
• Speech: Needed for presentations, training, telephone communication, facilitate meetings.
• Vision: Needed for computer entry, reading memos and literature.
• Smell: Needed for electrical/fire safety.
• Hearing: Needed for telephone communication, meetings and listening to employee concerns.
• Touch: Needed for writing, computer entry, filing.

Activity/Lifting Requirements:
Percentage of time during the normal workday the employee is required to:
• Sit: 40%
• Twist: 1%
• Stand: 30%
• Crawl: 1%
• Walk: 10%
• Kneel: 1%
• Lift: 5%
• Drive: 0%
• Squat: 5%
• Climb: 1%
• Bend: 5%
• Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:
• Up to 10 lbs: Frequently
• Up to 20 lbs: Frequently
• Up to 35 lbs: Occasionally
• Up to 50 lbs: Occasionally
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
• Gift shop supplies

Maximum consecutive time (minutes) during the normal workday for each activity:
• Sit: 120
• Twist: 1
• Stand: 120
• Crawl: 1
• Walk: 30
• Kneel: 1
• Lift: 5
• Drive: 0
• Squat: 5
• Climb: 1
• Bend: 5
• Reach above shoulders: 1
• Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs. Normal weight:
• Pushing & pulling Normal weight:
• Fine Manipulation: Calculator, keyboard, writing instruments
• Repetitive use of foot or feet in operating machine control: Not Required

Environmental Factors & Special Hazards:
• Environmental Factors (Time Spent):
• Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere:
• Special Hazards: None
• Protective Clothing Required: None

Pay Range
USD $41.31 - USD $55.28 /Hr