Director, Physician Services

Job description

Your experience matters
Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Physician Services Director joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
The Physician Services team at Highpoint Health – Sumner partners closely with physicians, practice leaders, and staff to support strong, sustainable outpatient practices and an exceptional experience for the patients and communities we serve. We’re looking for a proactive, analytical leader who can build trusted relationships with providers while bringing accountability, sound business judgment, and a solutions-oriented approach to operational and financial challenges.
How you’ll contribute
A Physician Services Director who excels in this role:
• Provide strategic and operational leadership for Highpoint Health – Sumner physician practices, ensuring clinic operations support organizational, financial, quality, and patient experience objectives.
• Oversee day-to-day physician practice and outpatient clinic operations, partnering closely with providers, practice managers, staff, and hospital leadership.
• Build and maintain strong, credible relationships with physicians and other providers; serve as a trusted operational partner while establishing clear expectations and accountability.
• Monitor practice performance, including financial and operational metrics, to identify trends, performance gaps, and opportunities for improvement.
• Analyze practice financials to understand key performance drivers, recognize areas that are off target, and develop and execute appropriate mitigation or improvement plans.
• Proactively identify operational challenges, evaluate root causes, and develop solutions with minimal direction or oversight.
• Develop and implement departmental goals, plans, policies, and standards consistent with organizational, regulatory, clinical, and ethical requirements.
• Lead staffing and workforce activities, including hiring, onboarding, performance management, staff development, corrective action, and succession planning.
• Coach and develop practice leaders and staff while fostering a culture of accountability, collaboration, professional growth, and continuous improvement.
• Prepare, monitor, and manage departmental budgets and resources to support responsible financial performance.
• Address complex or sensitive employee, provider, patient, and operational concerns, including situations requiring candid or difficult conversations.
• Evaluate workflows, service levels, technology utilization, and other operational processes to improve efficiency, quality, and the patient/provider experience.
• Support internal and external audits and ensure physician practices maintain compliance with applicable healthcare regulations, organizational policies, and HIPAA requirements.
• Lead and coordinate multiple initiatives simultaneously, effectively prioritizing work, delegating responsibilities, and allocating resources.
• Partner with hospital and system leadership on strategic and operational initiatives affecting physician services and the broader continuum of care.

What we’re looking for
Applicants should have a bachelor’s degree in business, healthcare administration, finance, or a related field; MBA or other advanced business-related degree preferred. Additional requirements include:
• Direct experience supporting or leading physician services, physician practices, or outpatient clinic operations strongly preferred.
• Demonstrated leadership experience with responsibility for people, operations, performance management, and organizational results.
• Strong relationship-building skills with the ability to establish credibility and productive partnerships with physicians/providers, practice leaders, employees, and senior leadership.
• Working knowledge of physician practice financial and operational performance, including the ability to interpret financial results, identify performance drivers and variances, and develop corrective action plans.
• Strong business and financial acumen; prior finance experience is beneficial but not required.
• Demonstrated ability to take initiative, independently assess complex situations, and bring forward thoughtful, actionable solutions.
• Ability to establish clear expectations, hold others accountable, and navigate difficult or sensitive conversations professionally and constructively.
• Strong analytical, critical-thinking, and problem-solving skills with the ability to translate data into operational decisions.
• Excellent written and verbal communication skills, including the ability to communicate complex information and influence stakeholders at multiple levels.
• Ability to manage multiple priorities, projects, and competing operational needs in a fast-paced healthcare environment.
• Knowledge of healthcare regulatory and compliance requirements, including HIPAA.
• Proficiency with standard business technology, including email, spreadsheets, presentations, data reporting, and related applications.

Schedule: Full-time
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Highpoint Health – Sumner with Ascension Saint Thomas
Highpoint Health – Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women’s services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.
EEOC Statement
“Highpoint Health – Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”