Director of Operations

Job description

Work Performance:
• Supervisor and coach ensure high quality service delivery, including; participation in monthly departmental meetings and schedules supervision
• Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.
• Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards
• Lead subordinates in crisis presentation and intervention techniques
• Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
• Maintain knowledge of, and ensure compliance with Part 491 Regulations, the Callaghan Decree and those of all funding sources
• Maintain working knowledge of all technological systems utilized by the program and its affiliates
• Maintain working knowledge of strengths and challenges of subordinates and have a working plan as to how to address those challenges
• Maintain strong collaborative relationship with all providers affiliated with ANH

Reporting and Documentation:
• Complete, review and ensure timely submission of all internal and external reports
• Ensure work outputs are of substance
• Review and track work order submission and completion
• Review and track all incident reports
• Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD)
• Complete monthly building inspections
• Track visits and all services rendered by vendors/contactors
• Complete audit of Fire Safety records
• Complete monthly inventory of client supplies
• Produce meeting minutes for each departmental meeting conducted
• Conduct and document supervision of all direct reports
• Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required
• Review and document follow up of all operational complaints/grievances
• Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc.
• Ensure timely completion of all investigations pertaining to Operations
• Maintain van schedule
• Conduct vehicle inspections and ensure vehicle maintenance

Engagement:
• Ensure the best customer service is provided to every client
• Hold each client and staff’s information in the highest confidence
• Ensure compliance with behaviors outlined by ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy
• Model appropriate behaviors for clients and staff

Time and Attendance:
• Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff
• Avoid unscheduled absences
• Review and manage hours allotted to the department and respond to time off requests
• Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe

Professional Conduct:
• Perform job duties with quality
• Lend interdepartmental support in times of need
• Adhere to the Dress Code Policy
• Model appropriate behaviors for staff
• Be a resource to staff and colleagues
• Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, ANH Administration, and partners within the community