Dining Room Supervisor (Tr/PRN)

Job description

Overview
The Dining Room Supervisor at Riverside Senior Living is responsible for overseeing the daily operations of the dining room, ensuring a high level of service and satisfaction for our residents. This role includes managing the wait staff, coordinating with the kitchen team, and maintaining a welcoming and efficient dining environment. The Dining Room Supervisor will also play a key role in training staff, handling resident concerns, and ensuring that all dining services meet regulatory and safety standards.
Essential Duties
• Team Leadership: Supervise and manage the performance of the wait staff, ensuring that all team members provide courteous and efficient service to residents.
• Resident Experience: Monitor and enhance the dining experience for residents, addressing any concerns or special requests promptly and effectively.
• Coordination with Kitchen: Work closely with the kitchen team to ensure that meals are served in a timely manner and according to residents' dietary needs and preferences.
• Training and Development: Train new dining room staff on service standards, safety protocols, and resident interaction, ensuring consistent service quality.
• Quality Control: Oversee the setup and cleanliness of the dining room before, during, and after meal service, ensuring that all areas are maintained to the highest standards.
• Safety and Compliance: Ensure that all dining operations comply with health department regulations, food safety standards, and facility policies.
• Inventory Management: Monitor dining room supplies, such as utensils, tableware, and linens, and coordinate with the appropriate departments to maintain adequate stock levels.
• Resident Relations: Build positive relationships with residents, regularly seeking feedback to improve dining services and address any issues that arise.

Non-essential Duties
• Event Coordination: Assist in organizing and supervising special dining events and functions, ensuring smooth execution and resident satisfaction.
• Menu Input: Provide feedback to the dietary team regarding resident preferences and suggestions for menu improvements.
• Administrative Support: Assist with administrative tasks such as maintaining staff schedules, completing reports, and documenting any incidents or resident concerns.

Responsibilities
Required Experience
• A minimum of 3 years of experience in a supervisory role within a dining or hospitality setting, preferably in a senior living or healthcare environment.

Preferred Experience
• Strong leadership and organizational skills, excellent communication and customer service abilities, knowledge of food safety and sanitation practices, and the ability to manage multiple tasks in a fast-paced environment.

Required Licensure/Education
• A high school diploma or equivalent is required.
• Food Handlers Certification or ServSafe Certification is required.

Preferred Education
• Training on Heimlich maneuver is preferred.
• Certification in hospitality or dining room management is a plus.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:
Compensation
• Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:
• Paid Leave Hours accrued as you work

Employee Health Requirements
Exposure/Sensory Requirements
Exposure to:
• Chemicals: Refer to MSDS sheets.
• Video Display Terminals: None
• Blood and Body Fluids: None
• TB or Airborne Pathogens: None

Sensory requirements (speech, vision, smell, hearing, touch):
• Speech: Needed for communication with residents and staff.
• Vision: Need to greet residents and perform duties.
• Smell: NA.
• Hearing: Needed to hear resident and staff request.
• Touch: Need to provide resident contact for offering support and reassurance to the residents.

Activity/Lifting Requirements
Percentage of time during the normal workday the employee is required to:
• Sit: 5%
• Twist: 5%
• Stand: 25%
• Crawl: 0%
• Walk: 40%
• Kneel: 0%
• Lift: 5%
• Drive: 0%
• Squat: 5%
• Climb: 0%
• Bend: 5%
• Reach above shoulders: 0%

The weight required to be lifted each normal workday according to the continuum described below:
• Up to 10 lbs: Frequently
• Up to 20 lbs: Occasionally
• Up to 35 lbs: Not required
• Up to 50 lbs: Not required
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Up to 10# can be carried up to 50'. Filling salad bar, carrying trays of dirty dishes, food, etc.
Maximum consecutive time (minutes) during the normal workday for each activity:
• Sit: 24
• Twist: 24
• Stand: 120
• Crawl: 0
• Walk: 192
• Kneel: 0
• Lift: 24
• Drive: 0
• Squat: 24
• Climb: 0
• Bend: 24
• Reach above shoulders: 0

Repetitive use of hands (Frequency indicated):
• Simple grasp up to 1 to 10 lbs.
• Normal weight: Frequently
• Pushing & pulling Normal weight: 1-15# Frequently
• Fine Manipulation: Handling menu boards, and writing.

Repetitive use of foot or feet in operating machine control: None
Environmental Factors & Special Hazards
Environmental Factors (Time Spent):
• Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere:

Special Hazards: Electrical
Protective Clothing Required: NA
Pay Range
USD $20.55 - USD $25.35 /Hr