Digital Support Specialist - Ambulatory - Hybrid

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Digital Support Specialist is a dual-function expert in end-user training and clinical/non-clinical application support, with a strong focus on Epic systems. This role delivers high-quality technical training, provides hands-on support, and ensures seamless adoption and optimization of applications across diverse care settings. The specialist collaborates with IT, training, and operational teams to drive effective application use and workflow integration. Key Responsibilities: Coaching & Engagement Deliver virtual coaching and real-time support to end users. Lead onsite training events Analyze system data to identify optimization opportunities. Document and share caregiver feedback for continuous improvement. Content Development & Collaboration Partner with Principal and Technical Trainers to ensure content accuracy. Observe workflows and suggest curriculum updates. Test and validate lesson plans in training environments. Identify and report build/workflow inconsistencies. Epic Credentialing & Application Support Credential in multiple Epic applications as needed. Provide at-the-elbow support during go-lives, upgrades, and rounding. Offer workflow enhancement and general IT support. Training Delivery & Facilitation Facilitate engaging classroom and virtual training sessions. Prepare materials and follow standard operating procedures. Foster a collaborative learning environment and adapt teaching methods to learner needs. Exceptional Skills and Qualifications Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving. Bachelor’s Degree is required. A combination of education and experience may be considered in lieu of a degree. Minimum of two (2) years of healthcare and/or relevant IT training experience required. Strong instructional and presentation skills. Deep understanding of clinical workflows. Effective troubleshooting and communication abilities. Passion for continuous learning and improvement.