Dental Patient Support Representative

Job description

Description
KEY ACCOUNTABILITIES
Essential Duties and Responsibilities
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
• Returning patient, provider, and third part calls in a timely manner.
• Scheduling appointments in accordance with AMH guidelines.
• Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
• Scanning and organizing patient paperwork.
• Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
• Assessing charges, including past due balances and collection of fees.
• Participating in internal or external educational opportunities relevant to the role.

Drug screen and background check required.
Requirements
PERFORMANCE REQUIREMENTS
KNOWLEDGE & SKILLS
• Excellent interpersonal skills in group and community settings.
• Ability to plan, schedule and coordinate.
• Effective management of multiple duties and responsibilities in a clinical setting.
• Demonstrates respect, dignity and empathy with patients.
• Sound leadership and judgment.
• Excellent communication skills in person, on the phone and in written communications.
• Flexibility in a rapidly growing and changing work environment.
• Strong attention to detail.
• Exceptional customer service skills.
• Ability to maintain confidentiality of financial and clinical information.
• Excellent listener.
• Demonstrates initiative.

EDUCATION/EXPERIENCE
REQUIRED QUALIFICATIONS
• High school diploma or General Educational Development (GED)