Daybridge Partial Hospitalization Coordinator

Job description

HealthPartners is looking to hire a DayBridge Partial Hospitalization Coordinator to join our Regions Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The purposes of this position are to: provide front-desk reception, patient scheduling, referral and authorization coordination, registration, medical records support, and other administrative services for the designated program area.
This position serves as a key resource for patients, program staff, and providers regarding insurance coverage and benefits, referral and authorization requirements, coordination of benefits, and preferred provider networks. The role requires a high degree of professionalism, organization, confidentiality, and customer service, with frequent interaction with adult patients, families, providers, and internal and external customers.
Major Job Duties and Tasks:
• Provide immediate attention to inquiries in person at the front desk as clients arrive and provide immediate attention to answering telephone promptly and professionally.
• Patient Scheduling, Registration, Referrals and Authorizations.
• Medical records responsibilities.
• Administrative and miscellaneous duties.

Work Schedule:
Monday through Friday 8:00am to 4:30pm
Required Qualifications:
Education, Experience or Equivalent Combination:
• High school diploma or equivalent

Meets one of the following:
• Graduate from a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years of experience as a medical receptionist.
• Two years of experience in a customer service position.
• Two years of experience in medical insurance or patient billing.

Knowledge, Skills, and Abilities:
• Basic computer and keyboard proficiency.
• Demonstrated customer service skills.
• Effective verbal and written communication skills.
• Ability to communicate effectively by telephone and in person.
• Ability to handle confidential information with discretion.
• Strong accuracy and attention to detail.
• Ability to work collaboratively with coworkers, providers, patients, and other customers.
• Ability to organize work effectively under pressure.
• Ability to manage multiple priorities and interruptions.
• Knowledge of medical terminology.
• Exceptional internal and external customer service skills.
• Ability to systematically and skillfully respond to telephone calls and customer requests.
• Ability to understand and read English.
• Ability to communicate effectively in written English using correct grammar and legible handwriting.

Preferred Qualifications:
• Experience with Epic registration and scheduling.
• Experience with medical insurance and prior authorizations.
• Experience working in a mental health setting.