Customer Service Representative - Single Billing Office

Job description

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
• Receive incoming calls from patients/ insurance companies / attorneys and provide accurate satisfactory answers to their queries and concerns with a friendly, professional manner.
• Will assist walk-in patients with their queries and concerns and resolve in a timely manner.
• Responsible for resolving the problem or concern in a timely manner.
• CSR’s work in a fast-paced environment and multitask on a variety of items. They must possess analytical skills. They will use a multitude of communication and resolution methods, up to and including phone, e-mail, internet and regular mail.
• CSR’s must be able to explain payor items such as interpretation of payment remittances, professional charge processing and in and out of network benefits.
• Responsible for processing incoming credit card payments.
• Provide feedback to Management regarding any issues that are widespread so they can be resolved quickly.
• CSR’s will adhere to all Corporate Compliance and HIPAA standards.
• Assists with any duties assigned by Management.

Work Schedule: 80 Hours bi-weekly
Qualifications /Training:
• Knowledge of Medical terminology preferred
• Computer knowledge preferred
• Strong communication skills, both written and verbal preferred

Licenses/Certifications/Registrations/Education:
• Minimum of a High School Diploma or Equivalent (GED) from an accredited school required