Customer Service Rep

Job description

Overview
Delivers excellent customer service while providing information regarding services to patients, hospital, staff and
community health care providers in ahigh volume call center environment. Performs intake triage, appointment scheduling
and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida
physician specialties.
Responsibilities
Provide excellent customer service to patients, staff, and
community health care providers while handling high volume
incoming phone interchange on an automatic call distribution
system.
Act as patient advocate to facilitate problem resolution via
telephone in a timely and courteous manner.
Perform accurate registration interview with direct data entry
to facilitate full registration for all new patient appointments
and up to date information on all established patients across
multiple provider specialties as assigned.
Provide patients verbally and through confirmation letter,
notification of all appointments to include location, provider,
required ancillary services, preparations and payment
requirements.
Verify insurance information. Verify benefits and insurance
referral information.
Intercede on the patient's behalf as necessary to arrange for
special services, i.e. interpreters for both the hearing impaired
as well as those with language barriers, wheel chairs and
other special transportation needs.
Qualifications
Required Experience 1 year - Data Entry
2 years - Clerical/customer service -ideally in a health care related industry
1 year -Third party payors and computer experience for inputting data and reviewing patient
demographic material
1 year- Call center experience
Education High School Diploma or GED equivalent required
Additional Duties Additional duties as assigned may vary.
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE