Customer Service Attendant

Job description

About Arnot Health
Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.
Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.
Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.
We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.
Learn more at www.arnothealth.org .
Summary: Customer Service Attendants are the first point of contact and resource for anyone entering the hospital. They are responsible for welcoming guests to and/or from the hospital in a friendly, efficient, and courteous manner, with focus on safety, service, and confidentiality. They are also responsible for assisting guests with inquiries, directions, and initial questions by way of providing exceptional customer service and actively engaging patients and families as they enter the building.
Roles and Responsibilities:
• Cordially greets all visitors and patients upon arrival and before departure. Ascertains patients' and or visitors' needs and directs them accordingly.
• Promptly assists patients entering or exiting vehicles; while utilizing safe patient handling techniques.
• Monitors the overall appearance of the hospital entrance.
• Personally escorts or transports guests who need help to their destination within the hospital. Courteously opens doors, offers wheelchair assistance and carries packages and luggage for guests or other services as needed.
• Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.
• Maintains a professional appearance. Is neat and well groomed. Wears proper uniform at all times.
• Operates the Courtesy Cart in a safe manner and abides by the Cart protocols and guidelines.
• Keeps the front driveway clear and unobstructed for patient and visitor drop-off and pick-up.
• When necessary, parks customers' vehicles.
• Maintains strict confidentiality related to work information (in accordance with HIPPAA).
• Abides by all Arnot Health policies and procedures.
• Follows infection control guidelines and directs patients to do the same.
• Is responsible for attending all annual mandatory educational programs as required by position.
• Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with Arnot Health.
• It is understood that this lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned. Performs related duties as required.

Required Skills and Experience:
• High school diploma or equivalent experience required.
• Six months experience in a service type industry that includes direct customer contact is desirable.
• Must possess a clean/valid New York or Pennsylvania Drivers License.

Physical Requirements:
• This position is a mostly standing position. Must be able to stand and walk for extended periods in all types of weather. Able to lift a minimum of 40lbs. Able to climb steps.

Location, Travel and Shift Requirements:
• Onsite at Elmira, NY.
• This position will fill in for days, nights, and occasional weekends.

Pay Range Disclosure:
• Standard Rate of $16.00 per hour

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [email protected] .