Customer Service Associate - 18055

Job description

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities.
Salary Range: $19.68 - $22.00 per hour
• Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner.
• Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications.
• Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times.
• Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction.
• Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material.
• Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency.
• Performs other related duties as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• Ability to operate office equipment, including computer terminals with speed and accuracy.
• Ability to interact with patient's families with tact and confidentiality.
• Ability to communicate effectively with Doctor's offices, department staff and patients.
• Knowledge of office and hospital systems.
• Ability to schedule and prioritize patient flow.
• Ability to work independently and to make decisions within the framework of departmental policies.
• Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment.
• Ability to flex work hours and rotate among job activities.
• Advanced level of accountability, problem solving, and interpersonal conflict resolution abilities.

EXPERIENCE:
• High school graduate.
• Graduate of Medical Secretary Program preferred.
• 2 years experience within the hospital system.