Coordinator-Patient Account

Job description

Why work at TidalHealth?
Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you’ll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.
Coordinator-Patient Accounts Position Summary
The Patient Account Coordinator is responsible for coordinating, billing, collection, and account resolution functions for assigned Hospital/Facility account receivables in order to maintain positive cash flow and reduce accounts receivables and A/R days, in compliance with all applicable federal and facility policy and regulations.
Coordinator-Patient Accounts Position Requirements
Education
• High School graduate or equivalent required.
• Advanced courses in computer, office or public relations preferred.
• CRCS-I preferred.

Experience
• At least two years as a patient account representative whose responsibilities included all job duties for claim resolution to include billing, follow up, payer disputes and appeals.
• Government Patient Account Coordinator must have 2+ years as a Medicare patient account representative and familiarization with CMS websites to include Novistasphere and FISS.
• Speed and accuracy with keyboard and calculator, and computer experience.
• Customer service experience preferred.
• Requires six months on-the-job training.
• Knowledge of regulatory compliance issues, uniform billing requirements, HIPAA transaction code sets, state and federal collection law, and payer contractual relationships.

Coordinator-Patient Accounts Benefits
Benefits: We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):
• Health: Medical (including HSA), Dental, Vision, & Prescription
• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs
• Growth: $5,000 Tuition Assistance & Certification support
• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance
• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)
• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more