Collections Specialist

Job description

Job Summary
The Collections Specialist assists patient and/or client with billing statements via phone, email or other correspondence. Responsible for the collection of patient accounts from co-pays, deductibles, and accounts with no insurance. Guide patient accounts through the aging process within the system to ensure effective and timely collection of outstanding balances.
Compensation
We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $21.92-$30.95. This range reflects the base salary for this position.
Key Accountabilities
• Receive and place phone calls to patients in order to collect on outstanding account balances. Works with patients to set up acceptable payment plans.
• Works closely with Collection Agency to ensure that all system balances are accurate. This includes payment and adjustment reports, uncollectible accounts and any other reports from the agencies.
• Responsible for entering and updating claims in the Revenue Recapture Portal and resolving accounts that are hitting statute of limitations status.
• Work system queues for Financial Assistance to determine if patients are eligible and communicates necessary information and determinations to patient.
• Responsible for processing bankruptcy notifications and entering needed information into system.
• Responsible for handling return mail and obtaining and updating addresses from invalid address reports.
• Review and/or credit balance accounts and determine the need to transfer balances or request refund checks.
• Manage workload by utilizing the system to prioritize work queues to ensure prompt resolution and payment on accounts.

Qualifications
• High School diploma or GED
• 1-2 years of healthcare experience
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment
• Experience in medical billing or collections , Preferred

Schedule
• Full-time, 80 hours per two-week pay period
• Monday-Friday Business Hours
• On-site in Northfield, MN

Benefits Include
• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan ( PERA ) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us
Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of “100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in both Northfield and Lakeville. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.
Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.
This job posting is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the position. Duties, responsibilities, and activities may change at any time with or without notice. Compensation, benefits, work schedules, and other terms and conditions of employment are subject to change in accordance with applicable laws, policies, and collective bargaining agreements, if applicable.