Clinical Support Services Lead - Nights

Job description

Overview
Clinical Support Services Lead will support the Patient Transport, Logistics, and Hospitality Lounge teams. Responsible for the dispatching and performance of distribution of medical equipment to patient care areas and throughout the CFH campus, optimizing throughput of patients, and assisting patients and guests with visiting/wayfinding. Demonstrates high levels of commitment and customer service to supporting hospital operations and the Clinical Support Services teams. Performs safe and efficient transport of patients, guests, equipment, and/or specimens to designated destination. Assists Hospitality Lounge team as necessary to perform transports and arranging Uber Health rides, maintaining efficient patient throughput. Manages the day-to-day workflow of all Clinical Support Services departments including but not limited to: performance/team feedback, investigations of interpersonal and workflow concerns, daily team huddles, quality outcomes audits, event report follow-ups, equipment ordering, and participating as necessary in committees/workgroups.
Qualifications
Certifications: Fingerprint Check Required in 30 Days - Illinois Department of Public Health (IDPH); Basic Life Support (BLS) within 30 days - American Heart Association (AHA), Education: , Work Experience:
Responsibilities
Appropriately provides feedback in group and 1:1 scenarios with team members based on interpersonal communication, actions, and performance. Attends 75% of all meetings set by leadership team. Completes quality outcomes and compliance audits as necessary. Dispatches team members as necessary for all CSS teams. Appropriately documents and follows up on all CFH team member concerns brought forward. Ensures all common areas remain compliant with Carle Health values. Demonstrates ability to safely assist with moving patients onto transport devices and to safely transport patient to designated destination. Appropriately responds to emergency situation transporting patients. Properly uses, stores, and cleans equipment. Independently receives dispatch for transport assignments and obtains needed equipment for Patient Transport. Completes assignments within designated timeframes and meets department productivity standards regarding monthly average time to complete assignments. Performs basic maintenance tasks on medical equipment such as, but not limited to: sanitizing, equipment repair, and assessing need to replace and/or order additional equipment to support patient care operations. Floats as necessary between Clinical Support Services (CSS) and Hospitality departments based on workload needs to maintain efficient throughput. Works with leadership to complete project tasks for all CSS departments.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.
We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].
Compensation and Benefits
The compensation range for this position is $17.19per hour - $27.85per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.