Clinical Risk & Patient Safety Coordinator

Job description

Improving patient safety requires the coordinated efforts of senior leadership, clinical leaders, and frontline staff. The Clinical Risk &Patient Safety Coordinator is responsible for working collaboratively with all departments to measurably improve patient safety and reduce patient harm/errors.
The Clinical Risk & Patient Safety Coordinator collaborates with clinical and operational leaders, Professional Staff, frontline caregivers, and other stakeholders to:
• Identify actual and potential safety risks
• Evaluate adverse events, near misses, and unsafe conditions
• Evaluate circumstances presenting actual or potential liability
• Identify system vulnerabilities and contributing factors
• Facilitate development, implementation, and evaluation of corrective and preventative actions
• Assist with preservation and collection of relevant information
• Coordinate communication with appropriate internal and external parties

This requires the systematic implementation of effective, reliable care practices and developing an appropriate institutional patient safety culture. Specific risk management duties are supporting patients, families, and caregivers when a potential adverse event occurs along with claims investigations/management. .
Job Requirements
Knowledge of/Skill/Ability to:
• Excellent verbal and writing skills.
• Advanced interpersonal communication skills to provide effective consultation and collaboration.
• Ability to relate to diverse ages and demographic backgrounds.
• Ability to organize and define problems, develop strategies, and carry out action plans.
• Advanced analytical skills to trend and analyze data.
• Capable of exercising sound judgment and making independent decisions.
• Ability to adapt to a complex organizational environment.
• Ability to promote and maintain positive relationships with CMH departments and staff.
• Must possess strong leadership skills and the ability to build collaborative relationships with CMH caregivers.

License/Certification
• Certified Professional in Healthcare Risk Management (CPHRM) certification preferred. Candidates without CPHRM certification at the time of hire are encouraged to obtain certification within two years of hire. Prior education or formal training in healthcare risk management is preferred.
• Formal training and certification in Lean, Six Sigma, Theory of Constraints, Human Factors principles or equivalent process improvement methodologies preferred.
• Specific training and/or certification in patient safety preferred.

Education and/or Experience
• Minimum of five years of healthcare or legal experience
• Risk Management in healthcare preferred
• Basic understanding of care processes provided in multiple areas of a healthcare setting
• Bchelor’s degree required in a relevant field; must be approved by the hiring manager; master’s degree in a relevant field, approved by the hiring manager preferred. A copy of the diploma must be provided at the time of hire.

Physical Demands and Work Environment Conditions / ADA Compliance
Physical work is light to moderate demand. Works inside. Moderate amount of walking and standing. Normal hearing or corrected hearing required to converse on phone or with patient, staff, and family. Normal or corrected vision to complete pre-printed forms, documentation, and to visually assess patient needs. Manual dexterity required to complete pre-printed forms, operate phone system, and computer. Command of the English language sufficient to communicate effectively both verbally and in writing.